Nitin Chugh, 45, is currently the Country Head - Digital Banking and Personal Liabilities Products and Portfolio. He is also responsible for the Inbound and Outbound Contact Centers of the bank, including the Virtual Relationship Manager channel. In his current role, he is spearheading the digital transformation in the bank , for the last three years. He leads the digital banking function which has been working cross functionally with various businesses in the bank, to build and deliver a comprehensive suite of digital solutions and products. He also heads the Digital Innovation Unit which works on new ideas, technologies and solutions. In FY 15-16, 71% of the bank's transactions were carried out through Internet and Mobile Banking channels, up from 44% in FY 12-13. HDFC Bank , over the last few quarters, has launched a series of innovative and many industry first digital solutions for its customers, cementing its position as a leader in the Digital Banking space.
In his earlier role, he was the head of Retail Branch Banking for North and East India and was responsible for delivering the retail strategy through over 400 branches of the bank, in the region. Prior to this, he was the head of Credit Cards Sales and the Outbound Contact Centre of the bank. As a member of the top management team of HDFC Bank, Nitin is a part of several management committees in the bank. He has also driven several strategic and transformational projects in the retail bank. He was also on the board of HBL Global Pvt Limited, which is a sales associate company of HDFC Bank employing over 15000 people.
Nitin is an engineer and an MBA by qualification with over 23 years of experience across office automation industry and retail banking. He has successfully set up and handled several businesses in the last 15 years of his career with HDFC Bank.