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When a customer provides their personal information… they see it as similar to their capital or cash. Banks have a responsibility to safeguard this information, to use it in ways that will help the customer grow and develop through their...

The Australian Government is taking great strides to achieve its goal of becoming one of the top three digital governments by 2025. In its roadmap, data management is classed as an imperative for the public sector to ensure it is...

For Australians, 2020 was a year of seemingly never-ending crises – with the early part of 2021 continuing this unfortunate trend. Yet, it was a year that our governments truly came into their own, positioning themselves as critical sources of...

The banking response to Covid-19 was a triumph in many ways, with institutions innovating at pace and executing with incredible agility to help retail and small business customers in a time of need. But the pandemic did take a toll...

Insurance is complicated. It’s underpinned by cumbersome legacy technology, complex paths to market (be it through brokers, private customers or business customers), tight regulations, and a reasonably high customer churn rate. Although these challenges are present across the industry, some...

As lockdown-bound consumers seek the convenience – and, increasingly, necessity – of online services, governments across Australia have made impressive strides to pivot their resources to meet this surging demand for digital. The fast-tracking of online health resources and welfare...

When confronted with the future unknowns of a socially transformative technology, it’s human nature to muse on the worst-case what ifs.  For the doomsayers among us, automation is a technology that often invites apocalyptic visions of mass robot armies replacing...