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  • FST Media
  • 5 May 2021
For Australians, 2020 was a year of seemingly never-ending crises – with the early part of 2021 continuing this unfortunate trend. Yet, it was a year that our governments truly came into their own, positioning themselves as critical sources of...
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  • Saurabh Verma
  • 23 November 2020
The banking response to Covid-19 was a triumph in many ways, with institutions innovating at pace and executing with incredible agility to help retail and small business customers in a time of need. But the pandemic did take a toll...
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  • Sharryn Napier
  • 18 November 2020
Insurance is complicated. It’s underpinned by cumbersome legacy technology, complex paths to market (be it through brokers, private customers or business customers), tight regulations, and a reasonably high customer churn rate. Although these challenges are present across the industry, some...
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  • FST Media
  • 2 October 2020
As lockdown-bound consumers seek the convenience – and, increasingly, necessity – of online services, governments across Australia have made impressive strides to pivot their resources to meet this surging demand for digital. The fast-tracking of online health resources and welfare...
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  • FST Media
  • 25 September 2020
When confronted with the future unknowns of a socially transformative technology, it’s human nature to muse on the worst-case what ifs.  For the doomsayers among us, automation is a technology that often invites apocalyptic visions of mass robot armies replacing...
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