"Automation can never completely replace employees, and government responsibilities can never be entrusted to machines. It must be transparent to our citizens and businesses that the government does not automate decision-making processes."
 

"We realised a few years ago that continuing to try to innovate with legacy technology platforms wasn’t going to give us the agility or flexibility to meet our members’ future expectations or those of the wider industry."
 

"We realised a few years ago that continuing to try to innovate with legacy technology platforms wasn’t going to give us the agility or flexibility to meet our members’ future expectations or those of the wider industry."
 

"The secret to reinvention is acknowledging that we don’t know everything, and to recognise that every day, and every customer, is an opportunity to learn."
 

"Over the next five years, we really believe intelligent prediction, coupled with personalised interactions, are essential. To deliver on this, we’re working to infuse artificial intelligence across everything we do, with a number of initiatives already on our roadmap."
 

May saw a number of high-profile appointments and departures across the financial services sector, with noteworthy additions to ANZ, ME and Kiwibank.
 

The reality is that shifting culture is really hard, and it can take years to achieve and continued work to sustain. Fundamentally, it is a ‘core’ thing, not a ‘surface’ thing.
 

"Open Banking may be the first cab off the rank, but it will be one of many... it’s important to look at it not only from an Open Banking perspective but also from an open data regime perspective."
 

April and early May saw a number of high-profile appointments and departures across the financial services sector, with notable additions to Westpac, Rest Super, and UniSuper.
 

"It’s a big move to be a bank. There’s often an underestimation of the rigours of the process; your posture as a business must change. The Royal Commission has highlighted the very strong duty to one’s customer, and tech companies won’t necessarily want to go that far in such a direction."