"Over the next five years, we really believe intelligent prediction, coupled with personalised interactions, are essential. To deliver on this, we’re working to infuse artificial intelligence across everything we do, with a number of initiatives already on our roadmap."
 

May saw a number of high-profile appointments and departures across the financial services sector, with noteworthy additions to ANZ, ME and Kiwibank.
 

The reality is that shifting culture is really hard, and it can take years to achieve and continued work to sustain. Fundamentally, it is a ‘core’ thing, not a ‘surface’ thing.
 

"Open Banking may be the first cab off the rank, but it will be one of many... it’s important to look at it not only from an Open Banking perspective but also from an open data regime perspective."
 

April and early May saw a number of high-profile appointments and departures across the financial services sector, with notable additions to Westpac, Rest Super, and UniSuper.
 

"It’s a big move to be a bank. There’s often an underestimation of the rigours of the process; your posture as a business must change. The Royal Commission has highlighted the very strong duty to one’s customer, and tech companies won’t necessarily want to go that far in such a direction."
 

"It’s a big move to be a bank. There’s often an underestimation of the rigours of the process; your posture as a business must change. The Royal Commission has highlighted the very strong duty to one’s customer, and tech companies won’t necessarily want to go that far in such a direction."
 

"Given how technologically dependent digital change is, the strength of that partnership is critical to success. Equally important, though, is the partnerships between the digital organisation and the lines of business."
 

The month of March and early April saw a number of high-profile appointments and departures across the financial services sector, with noteworthy additions to AIA, BOQ and MLC Life.
 

"Given the nature of data in FSI, open APIs are a big challenge. It can only come together with a mature consent management system to make sure customers can fully control their data."