Presentations

Trends that Will Shape IT Divisions of the Future • The effect of consumerisation on innovation, architecture and delivery • The effect of offshoring on team productivity and capability • What trends should your CIO be following over the next...

• Optimising technology to identify and deliver a unique customer experience • How should financial services organisations transform operating models to deliver faster, with agility and less risk? • How is Bankwest rising to meet the challenge?

• What does the future tech-savvy customer look like? • Melding emerging technologies with customer service principles • How will digital channels improve customer experience? • The future of online, mobile and social banking – what’s next?

• Enabling customers to bank on their own terms • How to re-engage customers and stakeholders through digital channels • Improving branch, ATM and mobile banking experiences

• Attracting and retaining customers while deepening relationships through digital • Driving innovation in financial services • Creating experiences to drive results

• Exploring the future of digital banking in Asia and the impact this will have on customer communications • Servicing the digital consumer and the impact of digital channels in modern banking • Creating greater levels of customer enablement through...

• Deciding factors for the right outsourcing mix: Onshore versus offshore and outsourced versus captive • Sustaining in-house knowledge of critical business operations and selecting the right work to be delivered by the outsourcing partner • Mitigating risk by aligning...

• Assessing the challenge of technology in the insurance environment • Using technology to create best-practice on a global level • Innovation in insurance – assessing the technologies of future business enablement

• Unifying digital transactions to create a simplified customer payments experience • Providing a platform for value-add services beyond payments • What can you do to tackle online fraud with the introduction of mobile wallets?

• The role of the branch in 2023 – is the branch dead? • Can Kiwibank transform Postshops into a credible bank branch? The journey to date • How to translate innovation into a transformational programme that truly delivers

• What will good customer service look like in the future and how should we re-engineer our businesses to get ready? • Where does technology and innovation really fit with customer experience? • How to attract the right people to...

• Suncorp Bank’s approach to user experience strategy • Employing user service mapping and personas to understand the customer’s journey • Case study on delivering mobile banking apps for Suncorp Bank customers • Tips on understanding customers’ mobile banking habits...

• Meeting customer expectations through an omni-channel engagement network • Creating a seamless customer experience across multiple channels • How to service the market at high speed, on-the-fly, across multiple channels

• Driving efficiency, agility and customer service by stripping complexity out of the business • How do you develop and communicate your vision of success with staff, customers and stakeholders? • Staying the course by proactively responding to the challenges...

• Inspiring a team with a big idea and fearless leadership • Mastering technology to tackle real challenges and deliver stunning outcomes • What was our secret and can we do it again? • A true story about a motivated...