Videos

• Golden opportunity – social media as customer channel of choice • The question of identity – security challenges and trends on customer data from online channels • How social media and the rise of mobile will bring the end…

• Key influences shaping customer relationships • Building customer relationships and managing your brand • Implications for technology teams

• Leveraging and fostering the strengths of individuals to create design, innovation and delivery excellence • How technology is critical to the success of future retail banking strategies • The journey so far – BNZ’s success stories in innovation and…

• Outlining the role technology and IT modernisation plays in Westpac NZ’s business strategy • Creating a culture of innovation across the whole business • Tailoring digital channel offerings to cater to new and evolving demands of customers • Next-gen…

• What is next for mobile and how can banks maximise the opportunities for banks outside delivering core banking functions? • Managing through the challenges that can impact adoption and growth of the channel • Understanding the key drivers to…

• The impact on social media on doing business and internal communication • Adopting new technologies to connect with customers • Connecting with customers through the claims process

A video interview with Don Koch, CEO, ING Direct Australia

• What is an immersion lab and what is it for? Theories of design thinking and service design thinking • A virtual guided tour through NAB’s facility • Why immersion labs are cheaper, faster and more effective in designing financial…

Customer Engagement the UBank Way

Keynote Presentation: Using Digital Business to Enhance B2B Relationships and Deliver a Superior Customer Experience

Keynote Presentation: Innovation in Channels – Driving a Successful Mobile and Web Strategy

Keynote Presentation: Balancing Innovative Strategies to Attract and Retain Gen-Y Customers with a Broader Customer Base