Videos

MetLife Australia’s Chief Product and Marketing Officer Tim Tez sheds light on the significance of customer experience to MetLife’s overall business and digital marketing strategy.

Chris Pope, Senior Director, Office of the Chief Strategy Office, ServiceNow talks about how not all clouds are created equal and how large enterprises rely on ServiceNow to run 24×7.

NAB’s Chief Information Officer, David Boyle, discusses technological transition within the business and the rollout of customer-centric platforms.

In less than three minutes, learn how to get better insight into your sales data with Qlik.  By synthesizing a wide range of data from your CRM, marketing automation and finance systems, Qlik creates a 360-degree view of both prospect…

Westpac’s Group Chief Information Officer, Dave Curran discusses innovation and leadership.

Sovereign Limited’s Chief Information Officer Ross Stephenson explains how simpliflying the legacy stack will be the big play for the next 12 months.

Matt Surridge, Strategic Director, Digital Channels & Customer Experience discusses customer loyalty and improving real-time digital engagement.

Metlife Asia’s Chief Innovation Officer Zia Zaman explains why the insurance model needs to adapt to the Asian way of life.  

TSB New Zealand’s Head of Digital, Shaun Tubb speaks to FST Media about his IT priorities, including breaking down the barriers and simplifying the bank’s IT. 

View this highlights video from FST Media’s inaugural event, The Future of CX, at the Grand Hyatt Hotel in Melbourne on 27 November 2014.

Watch the winnining pitch at Sydney Banking 2014: SelfWealth’s “social network for investors”.

Jin Zwicky, Vice President, Experience Design, Group Customer Experience, OCBC Bank (Singapore) discusses the fundamentals of banking in an environment of ever-changing technology trends.