Enhancing the customer program – how insurers respond to changing customer demand


Success in customer engagement will hinge on insurers’ capacity to drive meaningful cultural and technological transformation across their businesses.

FST Media’s 10th annual Future of Banking and Financial Services Conference featured an executive panel that addressed insurers’ response to an increasingly digital-savvy consumer, and how technological and data-rich innovations will enhance customer engagement programs in 2016 and beyond.

Download this exclusive report to:

  • Learn how leading insurers respond to rapidly evolving customer demands
  • Understand why real-time and proactive service models will prove key successful customer engagement
  • Discover cultural transformation strategies necessary to achieve customer service goals
  • Gain a unique industry outlook on the development of customer-centric touch points and digital portals

By ignoring the demands of today’s digital-savvy consumers, established insurers will lose out to more dynamic upstarts. Download this exclusive report and learn how to fine-tune your customer engagement model for the digital age.