How financial institutions are using artificial intelligence to change the face of customer experience

“Game changer” and “revolutionary” are just a few descriptions banking and financial services executives have used to predict how artificial intelligence (AI) will shape the future of the industry. While financial institutions in the West have taken the lead in AI, banks across the APAC region have also begun rolling out these technologies at a fast pace, particularly in customer-facing applications. Yet these technologies remain in their infancy, with early adopters still vexed by the challenges of implementing a robotic workforce that aligns with, and indeed augments, the labours of their existing human employees.

Learn some of challenges and mistakes that financial services make when implementing AI technologies, and crucial lessons to ensure businesses get the most out of their AI investment.