e-book: Empower End Users with Better Experiences26/03/2020
With the advent of new, better technologies, end-user computing (EUC) has transformed to deliver better application availability and better accessibility for employees.
Empower your remote workforce – work from anywhere, securely26/03/2020
With the increasing need for a fully enabled remote workforce, employees must be as efficient, effective and productive as they are in the office. To succeed, they need an optimal end-user experience that allows working from anywhere, anytime and from any device.
Move Beyond Passwords24/03/2020
Emerging passwordless security standards, elevated consumer and consumer-like experience expectations, and ballooning costs have moved eliminating passwords from a theoretical concept to a real possibility.
IT Modernisation for Australian Federal Government12/03/2020
Federal government agencies are increasingly being asked to spend less time on infrastructure and allocate more time and budget to application services that add business value.
Why digital transformation is the game changer for financial services25/02/2020
Digital transformation within financial institutions is experiencing an industry-wide shakeup.
How to Centralize IT & Apps for State, Local, and Federal Government26/11/2019
Technology and digitisation is rapidly transforming Australian government.
The Definitive Guide to Financial Services IT12/11/2019
In the age of fintech and advanced digital technologies, financial services companies need an IT (information technology) modernisation strategy that creates a path to DevOps and the cloud, provides security-in-depth, and delivers a sustained competitive advantage.
How Banks Can Use Technology to Step Up the Game After the Royal Commission05/11/2019
In the post Royal Commission environment, there is greater focus on customer experience and customer centric thinking.
Finance Leaders Harness Digital Transformation for Competitive Edge08/10/2019
The Australian Banking, Financial Services and Insurance (BFSI) sector is under constant pressure to demonstrate value in what is an increasingly digital battleground. This industry study demonstrates how Boomi’s Integration Platform-as-a-Service (iPaaS) helps transform digital systems to keep p
100 Automation Opportunities Across the Enterprise22/07/2019 Automation
You don’t have to continue on under the crush of inefficient, costly, and risky manual processes.
Closing the experience gap: How sales performance can make or break the customer experience31/05/2019 Customer Experience
When sales becomes about nothing more than selling, trust is eroded and the relationship between brand and customer disintegrates.
CyberEdge’s 2019 Cyberthreat Defence Report16/05/2019 Risk and Security, Secure Information Exchange, Security
New research from CyberEdge’s 2019 Cyberthreat Defence Report shows that, despite increasing cybersecurity budgets, organisations are not only having to deal with an exponential increase in cyberattacks, but also the manifold challenges of finding and properly utilising human and financial resources, ultimately stymieing organisations’ efforts to hunt down threats.
How financial institutions are using artificial intelligence to change the face of customer experience19/10/2018
“Game changer” and “revolutionary” are just a few descriptions banking and financial services executives have used to predict how artificial intelligence (AI) will shape the future of the industry.
Beyond millennials: how banks can prepare for the new consumer19/10/2018
Much has been said about the enormous spending power of millennials – the fastest growing consumer segment for banks and financial services organisations in Asia. Hyperconnected, tech-savvy, fast-moving, with short attention spans, millennials – people born between 1980 and early 2000s – are known to value experiences and “authenticity” above all else.
Why employee engagement is key to winning superior customer experience18/10/2018
Seamless customer journeys remain a ‘holy grail’ for financial services organisations today. Yet many banks aren’t paying as much attention to employee experience and engagement, which could be the key in making sure that customer experience levels stay competitive.