Robotic Process Automation15/11/2016
This e-book provides a deeper look into 6 customer stories – including the challenges they had prior to the implementation, and the significant impact automation has had on their productivity, SLAs and customer satisfaction.
Swiss Insurance Provider Delivers Industry-Leading Mobile Customer Experience24/10/2016
The Zurich Switzerland website is visited by more than 1.2 million people each year, making it an extremely important channel for the financial services company...
End User Analytics13/10/2016
Are you aware of how organisations like yours are leveraging Analytics driven decisions to deliver successful EUC projects and measurable improvements to user experience?
Planning your future as you plan others’07/10/2016
You’re in the business of helping people plan for their future, but who’s helping you plan yours? Download this ebook and discover ideas to help you prepare your business for the future...
Online Marketing Strategies for Financial Institutions13/09/2016
Financial services firms are faced with a myriad of business challenges that make effectively utilizing that online channel even more difficult...
The Definitive Guide to Automating Content Migration06/09/2016
Today’s organizations are adopting Content Management Systems to reduce cost, increase efficiency, and improve customer service, but migrating digital assets into a new CMS can be a significant effort...
No matter the nature of the census—population, economic or agricultural—the results of each are an integral part of the Indonesian president’s speech to the House of Representatives on Indonesian Independence Day...
Strategies to Build Efficiencies into Your Supply Chain and Logistics Operationsand Logistics Operations10/08/2016
For businesses at the forefront of customer centricity, service delivery and cost efficiency, automation will almost certainly form an indispensable part of their operational processes...
Enhancing the customer experience with enterprise wide e-signature05/08/2016
Electronic signatures are fast becoming the new norm for conducting business and legal transactions. From customer onboarding, closing deals, verifying a customer's identity...
How to Win With Mobile12/07/2016
Customers are demanding that banks interact with them differently—increasingly through mobile devices and with a seamless experience anytime, anywhere. Mobile provides the opportunity for banks to unite disparate products and services into a single consistent channel for customers...
2016 Trends in Enterprise Mobility05/07/2016
This year, mobile will continue its march into the enterprise on its way to becoming a first-class citizen. All future projects supporting employees or customer engagement need to include mobility...
Take Banking Customers Where They Want to Go29/06/2016
If you work in a financial institution, you may be in the midst of transitioning to digital processes and services, including customer onboarding. Digitization gives companies the flexibility and power they need to create easy and satisfying interactions for their customers.
Omnichannel is No Longer Optional23/06/2016
No matter how a customer chooses to interact with you – digital, voice, or online – it’s critical for your contact centre to embrace omnichannel. Modern customers expect a seamless experience, no matter what channel they choose.
The State Of Mobile Banking, 201520/06/2016
Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks worldwide.
Digitization Leaders Share Robotic Process Automation Best Practices20/06/2016
This report isolates the most important practices for enterprise architecture (EA) professionals, explores how to prioritize RPA use cases, and provides best practices for process discovery, workforce assessment, and technology management.