Enhancing the customer program – how insurers respond to changing customer demand01/03/2016 Customer Interaction Management
Success in customer engagement programs will hinge on insurers’ capacity to drive meaningful cultural and technological innovation across their businesses.
Fuji Xerox Document Management Solutions help NAB customers ‘Go Green’19/02/2016 Document Management Systems
Document Management Solutions help improve resource efficiency and reduce operational costs. Read this case study about NAB’s campaign to help customers ‘Go Green’ and drive online statement adoption for credit card customers.
Digital partnerships, accelerating innovation16/02/2016
Information, and the way you use it, defines an industry that used to be all about scale and reputation.
Chasing the Millennials: can banks satisfy the demands of tomorrow’s customer?16/02/2016
Australia’s financial services industry is facing unprecedented pressure to adapt to an empowered and digital-savvy consumer.
Omnichannel Webinar: The transition from transaction to relationship banking15/02/2016
FST Media's Live Webinar Series on 'the transition from transactional to relationship banking', discussed by a group of industry thought leaders and experts.
Case Study: Business Colour - Proving the marketing value of essential mail05/02/2016 Document Management Systems
Essential mail campaigns are a powerful marketing channel for sending targeted messaging. The higher the relevance, the higher the response and the benefits of digital customisation far outweigh the incremental cost. Read more about strategic targeting segmentation in this ING case study.
Case study: Whitespace Management22/01/2016 Document Management Systems
Leveraging the communications that you already send to your customers offers a low cost and effective marketing opportunity. By delivering timely and targeted messages, Amex was able to promote their brand, enhance the value of relationships and enrich their customer’s experience.
Enhancing the customer program – how insurers respond to changing customer demand07/12/2015
Success in customer engagement will hinge on insurers’ capacity to drive meaningful cultural and technological transformation across their businesses. Download the whitepaper to find out more.
Blockchain: A Fundamental Shift for Financial Services Instituations24/11/2015 Banking Technology
In the last year, millions of users were added to the Bitcoin ecosystem and daily transactions tripled. More revolutionary than the rise of Bitcoin, however, is the blockchain technology that makes it possible.
The pitfalls of two-factor authentication – why FSIs are at risk24/11/2015
Once considered all but impenetrable, today’s cybercriminals have found clever ways to bypass Two-factor authentication (2FA) security – as proven by several recent, high-profile attacks.
Protection against cyber crime with a simplified and secured cloud solution19/11/2015
One in every three employees at Fortune 1000 companies has uploaded and shared sensitive corporate data to third-party cloud-based applications. Worse still, over half of all employees know they are violating company policy by doing so.
Case study: Multi-channel Delivery17/11/2015 Document Management Systems
Banks often talk about improving their customer relationships. In this case study the National Australia Bank achieved customer satisfaction through improved online banking functionality.
Digital Disruption Spurs Insurers’ Technological Transformation06/11/2015 Agile/Lean Software Development, Customer Engagement, Insurance, Insurance Claims, IT Infrastructure
From crowd-sourced indemnities to algorithm-generated policies, digital disruption is set upend (and reinvigorate) the insurance industry.
10 Questions about Board of Directors Software06/11/2015
Diligent Boards lets you to take control of every aspect of your meetings while cutting costs and eliminating the eleventh-hour rush. No more lugging meeting papers, printing, shipping or organising documents at the last minute
First Generation Outsourcing of Customer Communications Management - Regional Asian Focus03/11/2015 Managed Services
Globally the outsourcing of non-core business activities is a well-accepted strategy to increase business agility, lower expenses and to provide improved customer experience and service quality.