Closing the experience gap: How sales performance can make or break the customer experience31/05/2019 Customer Experience
When sales becomes about nothing more than selling, trust is eroded and the relationship between brand and customer disintegrates.
CyberEdge’s 2019 Cyberthreat Defence Report16/05/2019 Risk and Security, Secure Information Exchange, Security
New research from CyberEdge’s 2019 Cyberthreat Defence Report shows that, despite increasing cybersecurity budgets, organisations are not only having to deal with an exponential increase in cyberattacks, but also the manifold challenges of finding and properly utilising human and financial resources, ultimately stymieing organisations’ efforts to hunt down threats.
How financial institutions are using artificial intelligence to change the face of customer experience19/10/2018
“Game changer” and “revolutionary” are just a few descriptions banking and financial services executives have used to predict how artificial intelligence (AI) will shape the future of the industry.
Beyond millennials: how banks can prepare for the new consumer19/10/2018
Much has been said about the enormous spending power of millennials – the fastest growing consumer segment for banks and financial services organisations in Asia. Hyperconnected, tech-savvy, fast-moving, with short attention spans, millennials – people born between 1980 and early 2000s – are known to value experiences and “authenticity” above all else.
Why employee engagement is key to winning superior customer experience18/10/2018
Seamless customer journeys remain a ‘holy grail’ for financial services organisations today. Yet many banks aren’t paying as much attention to employee experience and engagement, which could be the key in making sure that customer experience levels stay competitive.
How banks can win new small business customers: the difference digital can make18/10/2018
Today, more than ever, a quick and easy digital application process is a critical factor for time-poor small to medium (SME) enterprises when choosing a business banking partner.
The six essential elements of advanced document capture technology24/09/2018
In today’s world, where instant data access, business intelligence, security and efficiency are critical to success, many companies are realising that valuable data is trapped in their documents.
HSBC: Digital transformation of global business onboarding19/09/2018
Discover how HSBC used Avoka Transact to deliver a faster, easier digital experience in 26 countries in just nine months.
Digital identity in banking: what CEOs need to know about best practices and future directions02/08/2018
Written by Ron Shevlin of Cornerstone Advisors, this white paper will help you understand the issues and options financial institutions have to protect themselves and their clients.
Simulate me: embracing the next evolution of predictive analytics for financial services01/08/2018
Featuring insight from Dr. Richard L Harmon, this article explores the limits of predictive analytics in industry forecasting and the potential of next-generation simulation technologies to reveal unique insight into customer behaviours and industry trends.
Continuous monitoring in financial services technology: driving industry innovation with real-time data06/06/2018
Off the back of a comprehensive survey of Australia’s financial services industry conducted by Splunk and FST Media, this exclusive report examines how local FSIs are utilising their data assets to drive critical innovation in IT services and how real-time analytics and automated decision-making are fundamentally transforming backend operations.
2018 State of Digital Sales in Banking Annual Report19/04/2018
Avoka’s third annual Digital Sales Report which has just been released shows substantial changes in year over year results for 50 of the largest banks in North America, Europe, and Australia.
Seeing the application and onboarding experience through your customers’ eyes05/04/2018
Would your customers say your digital application experiences are intuitive, quick and easy?
Four considerations when selecting a regulatory reporting platform14/12/2017
Largescale regulatory changes are hitting the ADI industry, leaving ADIs to consider how they manage the volume of change. Adaption of business models, capital plans, and liquidity profiles are a few of the key measures being addressed to accommodate the change.
Transforming customer engagement – making first impressions last13/12/2017
Engaging customers represents a critical moment in time for any organisation. Like yours. Customers today expect immediacy, visibility, flexibility, simplicity, and security. And they look to you to deliver that to them right now.