How New Zealand Financial and Insurance Service Providers Must Adapt Quickly to the Dynamic Needs of their Customers in a Digital-First Era

Auckland
23 November 2022 12:00 pm - 2:00 pm

Auckland | Smart Communications
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Complimentary for FSI Executives

Join FST Media and Smart Communications for an invitation only, round table discussion.

Register your interest to join an insightful and productive luncheon with 8-10 leaders and senior decision makers from the Financial Services Industry, discussing How New Zealand Financial and Insurance Service Providers Must Adapt Quickly to the Dynamic Needs of their Customers in a Digital-First Era, with an elite group of 8-10 x Chiefs and Heads of lending, claims, operations, IT and Cloud.

According to a recent benchmark report produced by Smart Communications on the State of Customer Conversations, consumers around the world are increasingly comfortable engaging with enterprises across a variety of digital channels and this preference for omnichannel experiences is only growing, with email, SMS and in-app messages becoming more popular.

Omnichannel customer conversations are more important than ever, as 61% of consumers indicated that information being provided through the wrong channel leads to frustration.

Join us to learn how insurers and financial institutions are making it easier and faster for clients to apply for a loan or insurance policy, get a quote, file a claim, or otherwise manage their finances. Get advice on how to empower your customers while improving productivity amongst your agents and internal staff.

Nick Smith, GM & Vice President, APAC for Smart Communications will share findings from the recently concluded State of Customer Conversations Benchmark Survey. He will also share insights learned from hundreds of customer interactions over the past 12 months. By attending, you will network with your peers and discover how to:

  • Reimagine traditional face-to-face interactions as two-way digital conversations.
  • Reduce friction by replacing forms with guided, data-driven interviews.
  • Improve employee productivity through automation and AI.
  • Create consistency with agents and messaging across all channels while maintaining compliance.

We would be delighted if you would be able to join us, please contact FST Media via the below contact details to confirm your spot

For delegate enquiries:
Darren Adams
Bespoke Events Manager
T: +61 2 8484 0918