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CBA joins ANZ and Westpac in live blockchain pilot for bank guarantees

Westfield retail outlet tenants will participate in an eight-week trial using blockchain to revamp bank guarantees issuance and management processes. The real-world pilot follows a successful proof-of-concept involving ANZ Bank, Westpac, IBM, and Scentre Group conducted in 2017.  
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CommBank rates as top mobile banking app, as big four deliver inconsistent mobile offerings

For a third consecutive year, CommBank has been rated Australia's top mobile banking app, receiving unalloyed praise for both its user experience and functionality despite lacklustre advancements across the big fours' mobile offerings this year.  
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BOQ announces major expansion of Virgin digital bank

The Bank of Queensland (BOQ) will pursue a full build-out of its digital banking arm Virgin Money Australia (VMA) following a successful proof of concept by the banking group, chief executive George Frazis has revealed during BOQ’s full-year results presentation for FY19.  
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An Interview with Kate Luft, Head of Retail Banking, Citi

"I challenge other leaders to help grow a culture of asking ‘why?’. It can be easy in any large company, not necessarily in financial services, to continue to do something because it’s always been that way."  

Knowledge Centre

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An Interview with Mark Gay, Chief Information Officer, QBE

"It’s going to take a long time for this to translate into true customer-centricity. Insurtechs play a critical role in helping organisations like ours shape this thinking."
 
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ATMs & EFTPOS terminals withdrawn en masse as customers opt for payment alternatives

The latest figures from APRA reveal a substantial drop in the presence of Automatic Teller Machines (ATMs) and EFTPOS terminals across Australia, with banks looking to scale back dedicated service points in favour of cost-efficient, mobile-based money transfer apps and non-branch partner services.
 
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Trust, education critical to customers' embrace of Open Banking: Deloitte

Despite customers overwhelmingly trusting major institutions to protect their data and financial assets, upwards of two-thirds of consumers fear banks “do not have their best interests at heart”, according to findings from Deloitte’s 2019 Open Banking survey.
 
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An Interview with Cliff Richards, Executive General Manager, Equity Post Trade, ASX

"A great idea is easy; bringing it to life will always be harder than you think. Bring your whole self to the task and use science and art to bring others on the journey."