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An Interview with Jason Dell, Chief Product Officer, MyBudget

The reality is that shifting culture is really hard, and it can take years to achieve and continued work to sustain. Fundamentally, it is a ‘core’ thing, not a ‘surface’ thing.  
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CommBank rates as top mobile banking app, as big four deliver inconsistent mobile offerings

For a third consecutive year, CommBank has been rated Australia's top mobile banking app, receiving unalloyed praise for both its user experience and functionality despite lacklustre advancements across the big fours' mobile offerings this year.  
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Look East, not West, for lessons on NZ’s Open Banking rollout – Matt Haigh at the Future of Financial Services, Auckland

New Zealand may have far more to learn from the experiences and regulatory framework of China’s Open Banking regime than the pioneering efforts of the UK, where open data standards “were originally set”, according to Westpac NZ’s Director of Open Banking, Matthew Haigh.  
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Movers and Shakers | August–September, 2019

August saw a number of high-profile appointments and departures across the financial services sector, with noteworthy additions to CBA, MetLife, and the Bank of Queensland.  

Knowledge Centre

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Payment fraud plateaus in Australia despite soaring card use

Rates of domestic payment card fraud decreased for the first time in Australia, while growth of card-not-present (CNP) fraud fell drastically over the 2018 calendar year, according to the latest figures from the Australian Payments Network (AusPayNet).
 
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‘Tone deaf’ and 20 years of stagnation in digital banking – Steve Jurkovich speaks at the Future of Financial Services, Auckland

Kiwibank chief Steve Jurkovich has offered a frank assessment of financial service’s laggard approach to digital innovation, expressing dismay at the lack of progress made in advancing the internet banking experience over the last two decades, with FSI’s online offerings trailing far behind digital service pioneers of bigtech.
 
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IAG launches flexible working app

Australian insurance giant IAG has announced the release of a new in-house app allowing contact centre staff to allocate and adjust work hours and rosters, with early results showing a noticeable reduction in sick leave and an increase in employee engagement.
 
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An Interview with Fiona Macgregor, Chief Information & Innovation Officer, TAL

"Data is unquestionably a core asset and capability for insurers. That said, data investments do need to start with a solid understanding of the jobs to be done – how can we create more customer value and, in so doing, create competitive value?"