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An Interview with Jason Dell, Chief Product Officer, MyBudget

The reality is that shifting culture is really hard, and it can take years to achieve and continued work to sustain. Fundamentally, it is a ‘core’ thing, not a ‘surface’ thing.  
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Movers and Shakers | April–May, 2019

April and early May saw a number of high-profile appointments and departures across the financial services sector, with notable additions to Westpac, Rest Super, and UniSuper.  
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Ten British fintechs to enter Australia backed by UK government

Ten British fintechs are poised to enter the Australian market as part of the UK Government’s newly-launched Fintech Bridge Pilot Program, building upon a bilateral Fintech Bridge agreement signed last year between the Commonwealth nations.  
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Judo becomes first SME neobank to secure full APRA banking licence

Australia’s chief prudential regulator has granted Judo Bank – formerly Judo Capital – a full banking license to operate as an authorised deposit-taking institution (ADI), making it Australia’s first SME-focused digital bank to be approved under APRA's new licensing framework.  

Knowledge Centre

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Closing the experience gap: How sales performance can make or break the customer experience

When sales becomes about nothing more than selling, trust is eroded and the relationship between brand and customer disintegrates.

Australia’s Royal Commission Into Misconduct in the Banking, Superannuation and Financial Services Industry demonstrates what happens when profit is put before the customer’s needs. The current situation is unsustainable.
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Royal Commission report demands new oversight body for ASIC, APRA

Treasurer Josh Frydenberg has confirmed the Federal Government will “take action” on all 76 recommendations of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services, which was released today.
 
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ASIC to develop voice analysis capability to detect dodgy sales calls

ASIC is set to develop a next-gen solution to weed out unscrupulous sales calls, seeking industry support to develop a new voice analysis capability that can detect unethical conduct and boost regtech-based surveillance of life insurers.
 
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APRA seeks industry guidance on new cyber-crime standard

Australia’s chief prudential regulator, APRA, is seeking feedback from financial services on a proposed cross-industry guide to manage cyber risk and resist cyber-crime.