article
CUA chief to step down

Rob Goudswaard will step down as CUA’s chief executive, opting not to renew his five-year contract with the Brisbane-based credit union.  
article
Movers and Shakers | April–May, 2019

April and early May saw a number of high-profile appointments and departures across the financial services sector, with notable additions to Westpac, Rest Super, and UniSuper.  
article
Ten British fintechs to enter Australia backed by UK government

Ten British fintechs are poised to enter the Australian market as part of the UK Government’s newly-launched Fintech Bridge Pilot Program, building upon a bilateral Fintech Bridge agreement signed last year between the Commonwealth nations.  
article
Judo becomes first SME neobank to secure full APRA banking licence

Australia’s chief prudential regulator has granted Judo Bank – formerly Judo Capital – a full banking license to operate as an authorised deposit-taking institution (ADI), making it Australia’s first SME-focused digital bank to be approved under APRA's new licensing framework.  

Knowledge Centre

271850_271850_h_ergb_s_gl
article
Optimise sales performance management to improve customer experience

By Ben Nottle, Head of CX Industry and Solutions, SAP Asia 

In the financial industries, relationship managers and insurance agents are sometimes the only contact a customer has with your institution. So why aren’t they regarded as a more important part of the customer experience (CX)?
article
Royal Commission report demands new oversight body for ASIC, APRA

Treasurer Josh Frydenberg has confirmed the Federal Government will “take action” on all 76 recommendations of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services, which was released today.
 
article
ASIC to develop voice analysis capability to detect dodgy sales calls

ASIC is set to develop a next-gen solution to weed out unscrupulous sales calls, seeking industry support to develop a new voice analysis capability that can detect unethical conduct and boost regtech-based surveillance of life insurers.
 
article
APRA seeks industry guidance on new cyber-crime standard

Australia’s chief prudential regulator, APRA, is seeking feedback from financial services on a proposed cross-industry guide to manage cyber risk and resist cyber-crime.