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CUA chief to step down

Rob Goudswaard will step down as CUA’s chief executive, opting not to renew his five-year contract with the Brisbane-based credit union.  
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Movers and Shakers | June–July, 2019

June saw a number of high-profile appointments and departures across the financial services sector, with noteworthy additions to CBA, Westpac, and the Bank of Queensland.  
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Ten British fintechs to enter Australia backed by UK government

Ten British fintechs are poised to enter the Australian market as part of the UK Government’s newly-launched Fintech Bridge Pilot Program, building upon a bilateral Fintech Bridge agreement signed last year between the Commonwealth nations.  
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Judo becomes first SME neobank to secure full APRA banking licence

Australia’s chief prudential regulator has granted Judo Bank – formerly Judo Capital – a full banking license to operate as an authorised deposit-taking institution (ADI), making it Australia’s first SME-focused digital bank to be approved under APRA's new licensing framework.  

Knowledge Centre

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New insight report: how to improve CX through better sales experience in financial services

At a recent executive round table hosted by SAP and FST Media in Singapore, we discussed with senior executives from key financial services institutions some of the key challenges and transformation strategy to improve CX through better sales experience. 

Customer experience has become so important that an experience less than great can lead to customers moving from one brand to another, known as churn. The poorer the CX, the higher the churn volume.
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Royal Commission report demands new oversight body for ASIC, APRA

Treasurer Josh Frydenberg has confirmed the Federal Government will “take action” on all 76 recommendations of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services, which was released today.
 
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ASIC to develop voice analysis capability to detect dodgy sales calls

ASIC is set to develop a next-gen solution to weed out unscrupulous sales calls, seeking industry support to develop a new voice analysis capability that can detect unethical conduct and boost regtech-based surveillance of life insurers.
 
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APRA seeks industry guidance on new cyber-crime standard

Australia’s chief prudential regulator, APRA, is seeking feedback from financial services on a proposed cross-industry guide to manage cyber risk and resist cyber-crime.