For a third consecutive year, CommBank has been rated Australia's top mobile banking app, receiving unalloyed praise for both its user experience and functionality despite lacklustre advancements across the big fours' mobile offerings this year.
New Zealand may have far more to learn from the experiences and regulatory framework of China’s Open Banking regime than the pioneering efforts of the UK, where open data standards “were originally set”, according to Westpac NZ’s Director of Open Banking, Matthew Haigh.
Rates of domestic payment card fraud decreased for the first time in Australia, while growth of card-not-present (CNP) fraud fell drastically over the 2018 calendar year, according to the latest figures from the Australian Payments Network (AusPayNet).
Kiwibank chief Steve Jurkovich has offered a frank assessment of financial service’s laggard approach to digital innovation, expressing dismay at the lack of progress made in advancing the internet banking experience over the last two decades, with FSI’s online offerings trailing far behind digital service pioneers of bigtech.
Australian insurance giant IAG has announced the release of a new in-house app allowing contact centre staff to allocate and adjust work hours and rosters, with early results showing a noticeable reduction in sick leave and an increase in employee engagement.
"Data is unquestionably a core asset and capability for insurers. That said, data investments do need to start with a solid understanding of the jobs to be done – how can we create more customer value and, in so doing, create competitive value?"