Today, the financial services sector is, more than ever, under considerable pressure. Strong economic expansion, inflation, rising interest rates, and slowing housing markets are all contributing factors to the problem at hand.
As a financial services leader, you are undoubtedly navigating this environment whilst also being expected to drive greater customer experience, comply with regulatory requirements, keep employee satisfaction high and maintain strong returns.
Operational resilience requires visibility, adaptability, and accountability to ensure that organisational needs are met.
- Discussion Points
- Challenges financial services leaders are currently facing including digital transformation, operational excellence, customer experience, and organisational change initiatives.
- How organisations are driving operational performance through change management, automation, and improved efficiency of processes.
- The impacts, risks, and opportunities of digital business models (including insights into the benefits of understanding the customer journey).
- Strategies to address regulatory requirements and compliance, including segregation of duties, and compliance with SLAs.
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