This closed-door session will gather 10-12 senior Technology, Experience, AI and Automation executives from Australia’s leading financial firms to discuss the findings of the yet-to-be-released ‘Conversational AI: Australian State of the Industry’ Survey and Report with Jane Briggs, Director, First Point Research and Consulting.
Key talking points will include:
- Conversational AI is being warmly embraced by the industry but what opportunities or challenges does its implementation bring?
- Enhancing the customer experience is currently the overarching motivation for use of chatbots in Australia, but what do we know about the user experience angle so far?
- Chatbots vs advanced cognitive intelligence – outside of answering simple FAQs, how do you see the use of these platforms developing?
- How big is the gap between current utilisation and ideal state?
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