The State of Conversational AI in Australia

28 April 2022 12:00 pm - 2:00 pm

Sydney | Cognigy
  • Days

This closed-door session will gather 10-12 senior Technology, Experience, AI and Automation executives from Australia’s leading financial firms to discuss the findings of the yet-to-be-released ‘Conversational AI: Australian State of the Industry’ Survey and Report with Jane Briggs, Director, First Point Research and Consulting.

Key talking points will include:

  • Conversational AI is being warmly embraced by the industry but what opportunities or challenges does its implementation bring?
  • Enhancing the customer experience is currently the overarching motivation for use of chatbots in Australia, but what do we know about the user experience angle so far?
  • Chatbots vs advanced cognitive intelligence – outside of answering simple FAQs, how do you see the use of these platforms developing?
  • How big is the gap between current utilisation and ideal state?