Ways in which FSI companies are designing and improving experiences after two years of disruption
- What are some of the most important aspects of the brand promise in the post pandemic recovery? How have you recently managed to apply brand promise in the evolving world of CX and change in customer expectations?
- What has been the biggest challenge ? How have your responses aligned to your organisational purpose? Or have they?
- What do you see the future looking like? What are the elements you will consider now, that you have not considered in the past as you build better experiences?
Ivana Sekanic, Head of CX Strategy, Qualtrics
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