Fredrik Lindström, who held a leading role overseeing technology for CommBank’s retail banking arm, has been poached by rival NAB to serve as its next chief information officer (CIO) for personal banking.

Lindström announced the move in a LinkedIn post, where he revealed he was already a week into his new role with NAB.

As part of his new role, NAB confirmed that Lindström will have oversight of “core customer service areas of home ownership, personal and everyday banking, [as well as] technology underpinning our national branch and contact centre network (including our Amazon call centre technology)”.

As well, the new CIO, who reports directly to NAB’s group executive technology and enterprise operations Patrick Wrigh, will be responsible for the bank’s technology function across marketing, people and culture, and oversight of Salesforce.

The appointment of Lindström effectively fills an eight-month vacancy in the permanent role following the departure of Anastasia (Ana) Cammaroto from NAB in June 2023.

Cammaroto was two and half years into her term as NAB’s personal banking CIO before accepting a role with UK banking giant Barclays. Upon her departure, Paul Norman stepped into the role in an acting capacity.

As personal banking CIO, Cammaroto played a key role in NAB’s cloud migration program as well as deployment of its dynamic card verification value (CVV) feature, a unique code made available in the NAB app. She was also keenly involved in the bank’s advocacy for women in technology roles.

Lindstrom, a native of Sweden, joined CBA in 2020 as chief digital officer (CDO). He arrived from Danish banking giant Danske Bank where he served just over six years, the last two and a half as group chief information officer.

Following a rejigging of CBA’s digital, operations and technology division, Lindström was moved from CDO to the newly created role of EGM of retail technology, reporting directly to group executive of technology and group CIO Gavin Munroe.

Wright welcomed the bank’s latest senior tech recruit as a “highly experienced CIO and passionate technologist specialising in digital and customer-centric transformation”.

“He brings over twenty years’ experience from the global banking and financial services industry including senior roles at Danske Bank (Group CIO and CIO CIB), Nordea and JP Morgan, and most recently closer to home, at CBA as divisional CIO retail banking and wealth and chief digital officer,” Wright said.

Commenting on his latest move, Lindström said he “[looked] forward to tackling the ambitious agenda ahead of us, making sure that technology becomes a differentiator for customers and colleagues alike”.

*This story was updated with new details on Lindström’s responsibilities.