Next-gen video banking to be rolled out across Asia


More than five million clients across nine different Asian, Middle Eastern and African markets will soon benefit from video banking technology.

Using the technology, clients are able to confer with banking consultants over a secure video connection from any location, allowing clients to digitally access sales and services channels remotely. This comes after Standard Chartered (SC) announced last year that it would invest $1.5BN in technology over the 2016-2019 period.

Video banking is already live in Singapore and Malaysia and is set to be rolled out across China, India, Taiwan, Bangladesh, Kenya, Hong Kong and the UAE before the end of the year.

“Video banking is about giving our clients more choice and more convenience,” said SC chief executive for retail banking, Karen Fawcett.

“We are investing in technology that makes banking secure, simple and personal.”

The Bank also recently unveiled its new mobile and online banking platform to eight markets in Africa, where the clientele base is over one million.

SC currently serves a total of 10 million individual and business clients in more than 30 Asian, African and Middle Eastern markets.