P&N promises new business banking experience with tech overhaul

P&N Group nCINO deployment

WA-based mutual banking group P&N has revealed details of its successful deployment of a new cloud-based lending platform, supporting the group’s business banking expansion.

The group, which operates both the P&N Bank brand in Western Australia and BCU Bank in NSW and Queensland following their 2021 merger, announced it had recently implemented nCino’s Commercial Banking Solution – an integrated, cloud-based, end-to-end banking and lending platform – as part of its business banking overhaul.

The platform supports onboarding, account opening, loan origination and approvals.

KPMG Australia also served as P&N’s delivery partner for the platform’s integration.

P&N said the implementation, which was delivered in just over two weeks, has enhanced and fully digitalised its business banking credit origination and approvals process, whilst also enabling it to leverage nCino’s rich data analytics capabilities.

“With this robust and agile platform in place, P&N Group is now poised to continue scaling across Australia, while keeping a focus on customer-centricity and innovation,” the bank wrote in a statement.

P&N Group’s chief business banking officer Jacqueline Ryan said the bank had “sought a solution that could unite our processes and people, and we found that with nCino”.

“Through our partnership, we’re excited to continue delivering an elevated banking experience to our customers across the three states in which we operate.”

Zameer Momin, national salesforce partner at KPMG Australia, said its “primary focus was to deliver an enhanced digital banking experience on a secure, scalable and cutting-edge solution”.

P&N said its merger put it in a strong place to “innovate, streamline its processes and create a better experience for the team and customers”, declaring that the new platform would enhance its business banking procedures, systems and workflows.

Mark Bernhardi, managing director – Australia and New Zealand at nCino, said the mutual bank would gain a “flexible platform that meets the organisation’s immediate needs for increased efficiency”.

nCino platforms remain a popular plug-in and play choice among Australia and New Zealand’s challenger banks, adopted by Judo, Bendigo and Adelaide Bank, the Bank of New Zealand, Avenue Bank, as well as the CBA-owned ASB Bank.