The New South Wales Government has declared its digital goal of becoming the most customer-centric government by 2030, outlining the forthcoming release of its NSW Digital ID program and Australia’s first Digital Birth Certificate by 2023, among other innovations.
Outgoing Minister for Customer Service and Digital Government Victor Dominello said the state would strive to deliver digital solutions to meet residents’ personal circumstances, “no matter how diverse their backgrounds, skills or interests”, promising that no one would be left behind.
The Minister said the new solutions were being built on products already delivered, such as the Service NSW App, the Digital Drivers License, and the Dine & Discover NSW voucher program.
The Government also recently added its Accessibility NSW service, aimed to support clusters and agencies foster more inclusive digital environments, factoring in key variables such as age, disability, linguistic diversity or digital literacy.
Among a slew of new digital innovations in the release pipeline include the NSW Digital ID program, which is expected to make it easier for residents to prove their identity without oversharing information.
The Government will also launch Australia’s first Digital Birth Certificate, which is promised to be “safer, more secure and more accessible to customers than ever before”. It has also announced the delivery of new digital solutions across Life Journeys, including from birth to the first 2000 days and, for the twilight years, an End of Life Planner.
Upgrades to the Digital Licensing program for NSW tradespeople will make available a full suite of digital trade licenses through the Service NSW app, estimated to save customers and businesses a total of more than 540,000 hours in application processing.
The Government would also look to expand its reach into the emerging Metaverse, exploring options to develop government services in the virtual realm.
Additionally, residents will be offered an enhanced Pet Registry to keep track of critical information about their pets.
“From empowering customers to have more control of how they share personal information in a safe and secure way through the NSW Digital ID program, to never losing or misplacing your birth certificate with the nation-leading Digital Birth Certificate, NSW is delivering digital initiatives for all walks of life,” Dominello said during the 2022 Digital.NSW Showcase.
Dominello assured that, for those preferring the human touch, the Government would also continue to add to the 114 physical Service NSW Centres currently available.