Who’s Who Interviews

The advent of Open Banking and the evolution of banks’ relationship with fintechs will bring benefits for all parties. It will see financial institutions partnering with non-traditional players more than ever before, with each party bringing considerable assets to the...

“The potential of what big data and analytics can bring to the bank is quite vast in all facets of the business. The difficulty is usually how banks operationalise this as a fundamental capability.”

“Disrupters and start-ups have challenges incorporating cyber-resilience with the speed of innovation. Although the paradigms may be different, each will have cyber-resilience challenges that need to be negotiated.”

“Disrupters and start-ups have challenges incorporating cyber-resilience with the speed of innovation. Although the paradigms may be different, each have their cyber-resilience challenges that need to be negotiated.”

“Peer-to-peer (P2P) payments is emerging as the biggest innovator for digital payments. We’re witnessing technology in this space evolving rapidly to suit the exact ways in which users are connecting with technology … this means it’s not just about mobile,...

“The financial services industry is highly regulated with a risk-averse culture … Leaders in financial services need to be digital-savvy and make smart decisions on how to strike a balance between risk and innovation. They need to lead by example...

“Consumers can be very unforgiving, venting their frustration across social media channels when outages or disruption occurs. Banks, therefore, need to reduce the complexity of the core banking system and allow for the fast adoption and implementation of new technologies...

“The entire payments ecosystem has seen revolutionary change in recent years, with new technology, digitisation, and new business models creating disruption and disintermediation across the value chain.”  

“Strategy focuses on initiatives – including digital – to connect us more personally and regularly with our members by leveraging new technology and tailoring solutions to meet their individual needs, as well as maintaining the long term competitiveness of the...

“Automated investment advice is in its infancy but will evolve more to play a role in delivering personalised information and services; machine learning, behavioural modelling and segmentation is working behind the scenes and will replace demographic segmentation in the future…”

“Innovation is a frame of mind where we either solve a problem that we knew existed or identify a problem or an opportunity that no one knew existed and everything in between these two, whether it is an internal customer...

“All customers want to be part of the innovation process and they want to co-create much more with us and be much more involved and ahead of the process. I see that very consistently, whether it’s a customer based in France,...

“Cloud technology is really allowing us to have new levels of agility in the banking world. Right now, many of us are saddled with a two-speed IT system. On one hand, we have big legacy back-ends that make quick changes...

“Cloud technology helps all industries be faster, more flexible, to scale with demand and to drive down costs. In the financial services industry, it comes with several heightened challenges around security, reliability and regulation…”

“As a mobile-first country, mobile technology is undeniably the biggest game changer for the country. In addition to providing more access, mobile technology also helps create new data points that are crucial…”