Who’s Who Interviews

“Customers are interacting across many more channels than they previously did; one of the challenges for organisations is looking at how to provide a consistent and improved customer experience across those channels in a competitive investment landscape…”

“Fintech comes with solutions which are not offered by conventional banking institutions, forcing banking to a tipping point and the need to rethink their digital strategy…”

“Fintech entrepreneurs are playing a big role in developing novel solutions and offering unique prepositions – they have played a big role in causing disruption in integrating IT with banking.”

“Legacy technology systems do not support the consumer experience -they also are lacking in meeting the high bar of today’s compliance regulatory framework. Surely we can do better to efficiently enable advisers to flow seamlessly throughout the advice process…”

“We have seen a significant amount of action in the fintech space in India – competition is no longer limited to banks, the competition today is with the banks and fintech providers; the entry of the disruptors has helped the...

“Typically banks have withheld access to customer data as a strategic resource and competitive barrier, making it harder for fintech start-ups to access information, but that is rapidly changing…”

“Companies have grown through acquisition or by implementing point-to-point solutions, which, over time, slow down a business’s capability to deliver. We’ve been unravelling that over the last few years…”

“New market entrants have the ability to create themselves from scratch without the barriers of existing infrastructure or scale…”

 “The best way to militate against venture capital investment risk is to get proactively involved and to build up a portfolio that creates a holistic value trend…”

“We tend to get enamoured with what a technology is capable of doing – as if we have a solution in search of a problem. My preference … is to think about the problem at hand and to then go...

 “Emphasis needs to be on predictive analytics that will lead into adoption of artificial intelligence as a means to not only understand customers, but to be able to anticipate their behaviour and expectations…”

“We are encouraging experimentation and iteration; people won’t get it right the first time and they should not be admonished for that…”

“Finance of the future will be consumed on-demand, through mobile applications, delivered by distributed autonomous institutions…”

FST Media: What are your priorities for the next 6 months? Sahgal: We have a clear strategy that we need to serve the full Enterprise as their customers engage with them on the voice and non-voice digital based channels.

FST Media: What are your business and digital priorities for the next 6 months? Flutey: From a business perspective, our focus can be condensed to grow our userbase and to capture 10 per cent of the domestic market before turning our...