Who’s Who Interviews

UOB’s Managing Director and Head of Group Technology and Operations sheds light on the bank’s plans to further increase the adoption of contactless payments.

Suncorp Group’s Executive Manager of Customer Data and Analytics speaks with FST Media about how insurers can analyse customer data from wearables to offer better services for their customers.

Ageas’ CIO speaks to FST Media about how to foster and encourage a culture of innovation.

Kiwibank’s Chief Operating Officer speaks with FST Media about how banks can harness the power of social media in order to engage with a growing millennial customer base.

OCBC Bank’s Vice President and Head of E-Business for Singapore speaks to FST Media about how OCBC Bank are leveraging mobility to enhance customer engagement.

MasterCard’s General Manager of the Global Digital Technology Centre speaks with FST Media about what payments will look like in 2020.

RateSetter Australia’s CEO speaks with FST Media about how banks can learn from the rise of digital disruptors like Apple and Google and their intelligent use of data.

OCBC Bank’s Vice President of Experience Design and Group Customer Experience speaks to FST Media about how banks can identify and design the most effective customer acquisition channel.

Bank of Queensland’s General Manager of Direct and Digital Channels speaks with FST Media about how the bank can draw insights from customer sentiment expressed on social platforms.

Hong Leong Bank’s General Manager of Digital Innovation and Transactional Banking speaks to FST Media about how contactless payments will be a game-changer in the banking industry.

AIA’s Regional Director and Head of Edge, Asia Pacific, speaks with FST Media about how cloud adoption will evolve in the insurance industry over the next five years.

ING Direct’s Executive Director of Customer Delivery speaks to FST Media about how social media platforms will change the way that ING Direct can interact with its customers.

Maybank’s Group CMO speaks to FST Media about how Maybank will leverage digital platforms to reach out to a growing Gen Y customer base.

Zurich Australia’s Regional Head of IT Global Life for Asia Pacific speaks with FST Media about how financial organisations can harness the potential of mobile technology to reach out to Gen Y customers.

ANZ’s Chief Technology Officer speaks to FST Media about how implementing a customer-centric approach to big data and analytics will help ANZ become ‘the advisory bank’.