Who’s Who Interviews

Visa’s Country Manager for Singapore and Brunei speaks to FST Media about the key challenges facing the payments industry today

FST Media: What are your priorities for the next 12 to 18 months?

Suncorp’s Head of Customer Strategy speaks with FST Media about the results of Suncorp’s ‘journey mapping’ as well as the significance of implementing a CX strategy.

As part of the final edition of FST Media’s Australia and New Zealand newsletter for 2014, FST Media has compiled the “Top 10” list of the most widely-read interviews from the popular Who’s Who weekly interviews. Based on the highest...

FST Media: What are your innovation priorities for the next 12 to 18 months? Salazar: The way consumers interact with technology and engage with banks, merchants and each other is changing. At Visa, we have been evolving our approach along...

FST Media: What are your priorities within the next 12 to 18 months? Williams: The BAA has recently appointed a Director of Education, over the next 12 months we will build out a solid set of content that will become...

FST Media: What are your IT priorities for the next 12 to 18 months? Muhammad: Having completed our core system replacement project in 2013 our focus is now twofold – driving business enablement through our digital strategy, and enhancing technology capability...

FST Media: What are your IT priorities for the next 12 to 18 months? Puri: Our key priorities are to enhance mobile channels and further automate operational and sales processes so that our customers and distribution channels can interact with...

  FST Media: What are your IT priorities for the next 12 to 18 months? Cebrian: My focus would be two-fold. The first priority we will be putting a lot of effort to remove legacy systems. We are introducing new...

FST Media: What are your IT priorities for the next 12 to 18 months? Coulter: The next 12 to 18 months will see us developing our technology roadmap to determine where we want to be in terms of emerging and disruptive...

  FST Media: What are your IT priorities for the next 12 to 18 months? Boissier: There are several, but I can name two; the first is security and data protection. We are facing new regulation and a quick evolution...

FST Media: What are your IT priorities for the next 12 to 18 months? Khera: I have three key priorities in the coming year; Firstly Credit Suisse is looking to expand near-shore delivery capability for key front-office locations globally, giving...

FST Media: What are your IT priorities for the next 12 to 18 months? Ternezis: Our IT priorities are all focused on meeting our customer’s changing needs. Our customers want to bank however and whenever they like and we need...

FST Media: What are your IT priorities for the next 12 to 18 months? ten Bos: Our first priority is to ensure that we continue to align our IT capabilities to the evolving needs of our business. Based on our...

FST Media: What are your priorities for the next 12 to 18 months? Kusumadjaja: Bank Andara’s priorities in the next 12 to 18 months are to strengthen existing technology, and have a more efficient operation system supported by the existing...