Who’s Who Interviews

JACKSON: Tony, it’s approaching six months since you joined HBOS Australia as Chief Executive IT (having previously been CIO at Colonial First State and Wealth Management at CBA); what have been the key priorities and objectives of this initial period...

Sharwood: What are the top three IT projects and strategies set to dominate AVIVA’s IT agenda within the next 12 to 18 months?   Hekmat: First one is agile methodology. This is something that we started 5 years ago and...

Sharwood: How effective do you think Visa’s new ‘pen or PIN’ offering will be? Richards: In the context of risk and fraud we see very little immediate change in profile. We have implemented an innovative new IVR-based customer select PIN...

Sharwood: The NAB recently introduced SMS banking, why did you choose SMS over other mobile technologies?   Cullen: Our approach for mobile banking at the NAB was to develop an overarching strategy with a clear roadmap. The first step in...

FST Media: Your role is GM of technology strategy and transformation. What does that role entail and what are your three main priorities for the next 18 months? Wenborn: The role is responsible for technology strategy, architecture, innovation, demand management...

SHARWOOD: Security and stability are two of the main consideration for business banking customers. How do those concerns impact on your strategy for using electronic channels?   RICKARD: Security and stability are absolute requirements for electronic channels. They are not...

SHARWOOD: How do you define success with respect to technology? BERTI: Well it’s a combination of factors, but in essence success is defined by whether the promise was kept in tact. Let me expand on that a little. If scope,...

SHARWOOD: What would you say is the most significant trend shaping technology in the insurance sector right now?   COOK: Focusing on Property & Casualty, I would have to respond by declaring that a corollary of trends rather than a...

JACKSON: In announcing your appointment in March last year, Suncorp’s chief executive John Mulcahy set the expectation with the market that significant synergies would be achieved in IT as part of the Suncorp/Promina merger. What are your main integration objectives,...

JACKSON: Congratulations on your recent appointment as Chief Information Officer of the merged Bendigo Bank and Adelaide Bank entity (likely to be called Bendigo and Adelaide Bank Limited from March this year). Bringing together two IT functions with a combined...

JACKSON: At the outset, the role of CIO is evidently influential at IAG as the appointment of your predecessor, David Issa, to CEO level bears out. How do you see the role of CIO positioned within IAG and can you...