Who’s Who Interviews

Execution is the key [in Open Banking]. APIs are just one trivial part and building them will not get any value unless an ecosystem for Open Banking is created. Singapore is widely considered the world’s leading light in Open Banking...

We are all working through a period of radical uncertainty. Being crystal clear on our organisational purpose has never been more important for us to continue to deliver for our customers and the community.   FST speaks with Alex Homer,...

“Being a digitally led business, we were very well placed to switch to working from home. Our tech has worked seamlessly across the transition and, if anything, we’ve actually seen a lift in productivity.”   Since its birth in 2015,...

“Securing endpoints and ensuring integrity of credentials is a big challenge not only for the superannuation industry but all financial services providers.”   As overseer of Australia’s Superannuation Transaction Network (STN) – the financial messaging service that underpins data-sharing between...

“For us, virtual banking meant building something from scratch: a new operating model, as well as a new technology stack, that could ultimately point the way to the future for Standard Chartered.” Standard Chartered has long stood as one of...

“It’s tough to build a culture where engineers can thrive in a regulated banking context. I was fascinated by the Open Banking concept and the risk appetite banks are taking to drive change.”   Less than a month out from...

“There’s nothing that drives innovation like a crisis. And when you don’t have the alternatives that you’ve relied upon heavily in the past in that physical environment, you do start to look at how you can adapt quickly.”   In...

“We were very fortunate at 86 400, being built from the ground-up in the cloud… that we were able to transition the entire company to working remotely within a day.”   A trailblazer even among fellow neos, 86 400 has...

“There is no such thing as a fixed 360-degree view of the customer; today’s consumers are nomadic and, as a result, data mining and insights are constantly in motion.” – Sessa Today, customer success is measured not only on outcome...

“Data is the gold of this decade. It will turbo-charge us into the Fourth Industrial Revolution where we will see the convergence of the physical, digital, and biological spheres. It will create a new epoch in human development which brings...

“Among the many changes Covid-19 has imposed upon us, there are some positives to be found… This situation has effectively fast-tracked the need for fast technological solutions and the industry is mobilising behind that challenge.” FST Media speaks with TAL’s GM...

“We spend a lot of time importing many goods and materials into Australia, but I think we do have all that we need in our own backyard now… We really need to consider our industrial distributed power position now.” Queensland...

“The culture of caring, of unity, of humility is real. And it’s within those conditions that true innovation can happen because we have trust across the teams and organisation as a whole.” One of NZ’s pioneer CX innovators, Kiwi financial...

“One of the things the pandemic has imposed on health organisations pretty quickly is the need to be working in a very agile manner. You need to have a good focus on problem and issue definition and be able to...

“Moving to the whole business of working from home wasn’t a technology challenge… There are strong themes of trust, empowerment and, above all, leadership, which underpin a successful working from home rollout.” Small but mighty, Fidelity Life is on a...