Who’s Who Interviews

“Given the nature of data in FSI, open APIs are a big challenge. It can only come together with a mature consent management system to make sure customers can fully control their data.”  

“I don’t believe there should be limits to complete digital consolidation across government unless there are strict confidentiality, legislative or other practical reasons for separation. There are certainly opportunities for consolidation of core platforms across the public sector to service...

An organisation should assess its environment and determine what is most appropriate given the need for security balanced against the need to conduct normal business operations – these are not mutually exclusive. All technologies have vulnerabilities, which is why an organisation...

“The ability to identify patterns using clustering analysis and neural networks, and applying machine learning models to data, is incredibly important to us. If applied correctly, it will enable us to combat this ever-evolving threat.”  

To build confidence with customers that a bank is protecting their personal data, a bank firstly needs to have confidence in their cybersecurity protection and detection mechanisms. These protection and detection mechanisms should reflect in the way the bank interacts...

“The Royal Commission has highlighted what customers already knew – the big four banks have not put customers’ interests first. While the Royal Commission was exclusive to Australia, the issues it uncovered are not – people all over the world...

“Treat your supply chain for what they are – a logical extension of your organisation. Put the people, processes, and technologies in place to provide visibility and understanding of every supplier.”  

“Achieving an adequate level of protection, commensurate to the size and risk appetite of the organisation, can be costly to get right. Once upon a time, good IT environment hygiene (patching, end-point protection and environment audits, for example) was considered...

“The legislation of open banking is a huge investment for all banks and is both a major boon for consumers and a potential cybercrime bonanza. Phishing detection or prevention and identity verification will become hugely important, but the willingness of...

“In a post-Royal Commission environment, our aspirations to do more for our customers are even bigger, bolder, and better. It’s our role in the innovation function to drive change and growth through our business, and that is more important now...

“In my experience across many industries, I’ve not come across a sector in more need of digital coordination like health. These challenges can only be overcome through collaboration between payers and providers, as well as the public and private sectors,...

Volt Bank may be small, but it has delivered an almighty shock to our banking sector. A little over a week ago, Volt’s heretofore short history was written into Australian banking lore, becoming the first among a handful of emerging...

“The speed, scale, and impact of the 4IR is predicted to be unlike any other. When you put that in the hands of a second generation of mobile-only consumers, you can expect that their demands are going to be very...

“Technology, such as AI and bots, will continue to drive operational efficiency and allow us to automate manual, repetitive tasks. But there are limitations of a technology-centric approach in creating the most optimum customer experience – human capital matters just...

“Agility itself must be demonstrated in the simultaneous and comprehensive improvement of people, process, and system. Sustainable innovation is what we strive to foster, both in the area of sales and the technical aspects of insurance operations, where our ultimate...