Who’s Who Interviews

“Indonesians are among the most rapid adopters of technology and innovation in the world, and I expect that they will view insurance favourably if insurers or insurtechs can deliver simple solutions at the right time, right place, and at the...

“Enhanced security is in the best interest of both customers and financial institutions. Our intent is never to hinder the client experience but to provide a safer corridor to perform a transaction.”  

“The power of quantum computing combined with the advances in neural networks and deep learning have enormous potential for the industry.”  

“[There is a] significant opportunity for new entrants… to leverage the latest technology and data analytics capabilities to genuinely provide the sort of support that customers need to achieve their financial goals in a far more effective way than has...

Financial services organisations are facing an unprecedented influx of data – sourced from an ever-increasing array of chatbots, smart ATMs and payments platforms at the front-end to critical digital support systems at the back.

“Trust and confidence are really fundamental for all insurers. We focus on building the right processes in from the start with continuous monitoring, as well as being open and transparent if the worst does happen.”  

“Trust and confidence are really fundamental for all insurers. We focus on building the right processes in from the start, with continuous monitoring, as well as being open and transparent if the worst does happen.”  

“The digital transformation that we are living through is akin to the industrial revolution of a bygone era. The next wave of advances in Internet of Things (IoT), machine learning, smart robots, quantum computing, and autonomous vehicles will continue to profoundly change...

“The digital transformation that we are living through is akin to the industrial revolution of a bygone era. The next wave of advances in Internet of Things (IoT), machine learning, smart robots, quantum computing, and autonomous vehicles will continue to profoundly change...

Large incumbent insurers are the first to admit that they don’t have the DNA or the systems flexibility to be able to drive the change that is needed in the industry. This is where insurtechs have a massive role to...

“Disruptive market forces are creating rapid change and also offer a fantastic opportunity to innovate and raise the profile of security.”  

“The password is outdated and no longer fit for purpose. We need to find new ways of securing our data, mail and applications… The challenge is to make security simple and convenient for customers – otherwise, they’ll refuse to use it.”...

There is no doubt that customer service will be the most important differentiator for banks. Consumers have more choice for financial products than ever before, which means that, to stand out in a crowded market, banks and insurers may be...

We continue to worry a lot about attacks that target the human element (for example, phishing, spearphishing, whaling, social engineering etc.), be that employees or customers or third parties. There is definite scope for more automation and even AI to...

We don’t innovate alone – we want to build an innovation ecosystem to constantly disrupt… We move really fast and that’s why companies like these love working with us. If we say we are going to do something, we will get it...