Harm Ellens

Principal Consultant


Next Appearing at:

Across the Asia-Pacific region Harm works with senior technology and business stakeholders to create new customer experiences. Both in the private sector and in the public service. If you are in Australia and received your tax invoice online instead of filling out reams of paper – you have experienced some of his work.

People around LivePerson call him ‘the journey man’ because he always bring conversations back to what the customer will experience.

The other part of his expertise is building compelling business cases that justify customer experience and employee experience investment.

And most of all he’s passionate about having organisations share their CX and EX transformation experiences of organisations; what they learned, what they will do different next time and what to avoid.

Future of Insurance
26 October 2021
  • Virtual Conference
Banking Summit, Sydney
12 October 2021
  • Virtual Conference
Future of Financial Services Melbourne crowd 2022
10 September - 11 September 2020
  • Virtual Conference
To participate as a speaker:
Ben Turner
General Manager, Disruption
T: +61 416 947 953
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
To participate as a speaker:
Patrick Joy
Head of Production - Government
T: +61 2 8484 0996