Henrietta Farrell

Chief Customer Officer

Department of Finance

Next Appearing at:

Henrietta has had a diverse career to date working across the public and private sectors leading teams to deliver high profile projects that provide outstanding customer experiences

 She is highly practiced delivering commercial and marketing communications led activities spanning a wide range of industries including the biggest multi-sports event in the world, the London 2012 Olympic & Paralympic Games, the Melbourne 2006 Commonwealth Games and other international sporting and cultural events in Australia and the UK. 

 She has also led the customer-experience delivery in the UK for one of the world’s best-known beers, Stella Artois and prior to her current role at the Department of Finance spent over six years planning, engaging, delivering and operating the world’s most beautiful stadium, Optus Stadium.

 Henrietta’s role at Finance is to develop and deliver a strategy that focuses on customer outcomes.  She is responsible for ServiceWA, a whole-of-government program which seeks to make it easier for customers to do business with government, alongside office accommodation across the public sector.


FSTGov Future of WA Government Summit 2024
22 September - 23 September 2020
  • Virtual Conference
To participate as a speaker:
Henna Qaisar
Senior Conference Producer
T: +61 410 828 401
To participate as a speaker:
Aron Kunaseelan
Chief Operating Officer
T: +61 423 631 461
To participate as a speaker:
Murali Ramesh
Production Director
T: +61 2 8484 0904