Henrietta Farrell

Henrietta Farrell

Chief Customer Officer
Department of Finance

Henrietta has had a diverse career to date working across the public and private sectors leading teams to deliver high profile projects that provide outstanding customer experiences

 She is highly practiced delivering commercial and marketing communications led activities spanning a wide range of industries including the biggest multi-sports event in the world, the London 2012 Olympic & Paralympic Games, the Melbourne 2006 Commonwealth Games and other international sporting and cultural events in Australia and the UK. 

 She has also led the customer-experience delivery in the UK for one of the world’s best-known beers, Stella Artois and prior to her current role at the Department of Finance spent over six years planning, engaging, delivering and operating the world’s most beautiful stadium, Optus Stadium.

 Henrietta’s role at Finance is to develop and deliver a strategy that focuses on customer outcomes.  She is responsible for ServiceWA, a whole-of-government program which seeks to make it easier for customers to do business with government, alongside office accommodation across the public sector.

 

Appearing at
FST Gov Western Australia
5 May - 6 May 2021
  • Virtual Conference
Digital loomed large on WA’s recently released 2020-21 state Budget, where the state overwhelmingly focused on post-Covid recovery. Among the centerpieces of WA tech investments is a ‘first of its kind’ cybersecurity operations centre, a game-changer for the state’s cyber...
FST Gov Western Australia
22 September - 23 September 2020
  • Virtual Conference
FST Government Western Australia 2020 returns as a special Digital Summit exclusively for our WA Public Sector audience on 22 & 23 September 2020. Necessity, the adage goes, is the mother of invention. A state as much blessed as it is challenged...