Ian Harrison

Director Customer Experience Optimisation


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Ian has over 25 years of industry experience as a senior leader in contact centre and back-office operations; of which 15 years have been spent in Financial Services. Prior to joining Verint in 2019 Ian was Group Head, Customer Care for Westpac Group.

In his role at Verint Ian provides support and advice to Customer Experience executives in setting the strategy, operational objectives, performance expectations, resource allocation and quality standards to meet evolving customer demand.

Ian previously held roles as Director, Customer Care, TNT Australia & NZ; various General Manager roles over 13 years at the Commonwealth Bank of Australia; General Manager Customer Care at Vodafone Australia; and Call Centre Manager, TeleTech International.

FSTGov Future of VIC Government Summit 2024
5 October - 6 October 2021
  • Virtual Conference
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
To participate as a speaker:
Aron Kunaseelan
Chief Operating Officer
T: +61 423 631 461
To participate as a speaker:
Brittini Raygo
Senior Conference Producer
T: +61 02 8484 0945