Ian Harrison

Ian Harrison

Director Customer Experience Optimisation

Ian has over 25 years of industry experience as a senior leader in contact centre and back-office operations; of which 15 years have been spent in Financial Services. Prior to joining Verint in 2019 Ian was Group Head, Customer Care for Westpac Group.

In his role at Verint Ian provides support and advice to Customer Experience executives in setting the strategy, operational objectives, performance expectations, resource allocation and quality standards to meet evolving customer demand.

Ian previously held roles as Director, Customer Care, TNT Australia & NZ; various General Manager roles over 13 years at the Commonwealth Bank of Australia; General Manager Customer Care at Vodafone Australia; and Call Centre Manager, TeleTech International.

Appearing at
FST Gov Victoria
5 October - 6 October 2021
  • Virtual Conference
Simplification, Automation & Digitalisation The next decade will bring forth not only an evolution but also a revolution for Australia’s financial institutions. The most successful organisations will be those that can buttress their tech infrastructure to withstand the pressures of...