Ian Harrison

Director Customer Experience Optimisation

Verint

Ian has over 25 years of industry experience as a senior leader in contact centre and back-office operations; of which 15 years have been spent in Financial Services. Prior to joining Verint in 2019 Ian was Group Head, Customer Care for Westpac Group.

In his role at Verint Ian provides support and advice to Customer Experience executives in setting the strategy, operational objectives, performance expectations, resource allocation and quality standards to meet evolving customer demand.

Ian previously held roles as Director, Customer Care, TNT Australia & NZ; various General Manager roles over 13 years at the Commonwealth Bank of Australia; General Manager Customer Care at Vodafone Australia; and Call Centre Manager, TeleTech International.

Appearing at

Future of Financial Services, Melbourne 2022

20 July 2022

Crown Towers Melbourne

With an unrivalled assembly of financial services executives and digital leaders from Victoria and across the globe, our Future of Financial Services, Melbourne conference is back and better than ever in 2022. FST is proud to host an event at...

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Future of Financial Services, Melbourne 2021

5 October - 6 October 2021

Virtual Conference

Simplification, Automation & Digitalisation The next decade will bring forth not only an evolution but also a revolution for Australia’s financial institutions. The most successful organisations will be those that can buttress their tech infrastructure to withstand the pressures of...

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