James Blair

James Blair

Initiative Lead, Automation Framework
Inland Revenue Department

James Blair leads the automation stream within Inland Revenue’s Customer Experience Network. Recently his role has focussed on forming and driving a strategic roadmap for automation at Inland Revenue.

James has spent 10 years with Inland Revenue, initially working in a variety of business and project roles before progressing to a senior analytics role. 

From 2014 he then began his automation journey at Inland Revenue, and over a three year period worked with his team of ten to automate over 450,000 hours of what would otherwise have been manual work for the organisation.