Joanne Kadlecik

Joanne Kadlecik

Chief Operating Officer
Defence Health

Joanne Kadlecik is the Chief Operating Officer at Defence Health, appointed in December 2014. She has over 25 years of extensive experience in the insurance and business process outsourcing industries. She has managed and lead direct contact centres and shared service operations through both growth and transformational change.

Joanne oversees the daily operations at Defence Health, with a key focus is leading the member delivery and information technology functions, to drive operational efficiency and innovation.

Prior to joining Defence Health, Joanne was General Manager at Serco, responsible for the operations of the outsourced contact centre of the Australian Tax Office, and before that was the General Manager, Operations for TAL Direct (InsuranceLine) for ten years.

Appearing at
Insurance Summit Sydney
10 September - 11 September 2020
  • Virtual Conference
Spearheading Innovation in a Post-Crisis Economy With the insurance industry bracing for a post-pandemic economy and a surge in Fourth Industrial Revolution technologies, digital leaders are buttressing their technological foundations in preparation for a tidal wave of innovation. The Insurance...