Joanne Kadlecik

Chief Operating Officer

Defence Health

Next Appearing at:

Joanne Kadlecik is the Chief Operating Officer at Defence Health, appointed in December 2014. She has over 25 years of extensive experience in the insurance and business process outsourcing industries. She has managed and lead direct contact centres and shared service operations through both growth and transformational change.

Joanne oversees the daily operations at Defence Health, with a key focus is leading the member delivery and information technology functions, to drive operational efficiency and innovation.

Prior to joining Defence Health, Joanne was General Manager at Serco, responsible for the operations of the outsourced contact centre of the Australian Tax Office, and before that was the General Manager, Operations for TAL Direct (InsuranceLine) for ten years.

Future of Financial Services Melbourne crowd 2022
10 September - 11 September 2020
  • Virtual Conference
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
To participate as a speaker:
Ben Turner
General Manager, Disruption
T: +61 416 947 953
To participate as a speaker:
Conor Hughes
Conference Producer
T: +61 468 415 456