Louise Portelli

Louise Portelli

Chief Customer Experience Officer
MLC Life Insurance

Louise leads the Customer Experience function at MLC Life Insurance. She is responsible for the company’s customer strategy and driving the development of an exceptional customer experience across propositions, products and channels.

Prior to joining MLC Life Insurance Louise was a Partner for KPMG UK, leading their Insurance Customer Transformation practice. Louise has managed some of KPMG’s largest customer and regulatory transformation programmes. Prior to KPMG, Louise was the Director of Business Transformation for Legal & General.

Louise brings over 15 years’ experience in leading large scale transformational change in financial services. She holds a Masters of Business Administration and a Graduate Diploma, Human Resources from RMIT University and a Bachelor of Arts from Melbourne University. She is passionate about workforce diversity and believes that a great employee experience is essential for organisations that want to grow and be valued by their customers.

Appearing at
Future of Insurance Sydney
5 March 2020
  • Hilton Sydney
The Future of Insurance, Sydney will bring together the industry’s leading insurers to discuss the latest developments in digital ecosystems, data analytics, automation, IT infrastructure, customer experience and risk and compliance. Network with over 500 of your industry peers including...