Luzanne Chong

Head of Customer Experience

FWD

Next Appearing at:

Luzanne Chong is the Head of Customer Experience at FWD, responsible for building and sustaining a customer-led organisational culture. She manages the end-to-end customer experience across all products, services and touchpoints. Luzanne also oversees the direct-to-consumer website user experience (UX) and user interface (UI) design, customer research, insights and analytics, artificial intelligence (AI) chatbot, customer communications and the call centre. Prior to joining FWD, Luzanne spent twelve years at DBS across functions including call centre management, operations standardisation and customer experience regionally. 

Luzanne is a graduate of Nanyang Technological University (NTU), with a Bachelor’s Degree in Business majoring in Banking and Finance.

To participate as a speaker:
Murali Ramesh
Production Director
T: +61 2 8484 0904
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
To participate as a speaker:
Brittini Raygo
Senior Conference Producer
T: +61 02 8484 0945