Melissa Cantell

Melissa Cantell

Chief Operating Officer
IAG NZ

Melissa has been the Chief Operating Officer of IAG NZ since 2017 and prior to that was the EGM Transformation. She has accumulated a broad range of experience over her career, from M&A strategy and business transformations to leading end-to-end business operations at companies such as Fonterra and Coca-Cola Amatil.

Melissa moved into financial services because she saw an industry that was ripe for transformation, but has stayed because she discovered it was an industry that made such a meaningful difference to the lives of New Zealanders.  As Chief Operating Officer, she is focused on building a simple, efficient and agile organisation that delivers exceptional customer and people experiences, including claims management, supply chain, digital, data & analytics, strategic investment, enterprise optimisation and agile delivery.