Michelle Sherwood

Executive, Digital, Personal Bank

NAB

As the Digital Executive for Personal Banking, Michelle Sherwood is responsible for Digital Channels, Digital Sales and Commercialisation, Digital Customer Engagement and Customer Experience.

Before joining NAB in October 2018, Michelle held senior executive positions at Qantas, IAG and Telstra, where she led several large high-performing sales, digital, product and marketing teams. She has broad expertise across a range of industries and disciplines, including customer experience and advocacy, human-centred design, digital strategy and management, data commercialisation, business transformation, brand and marketing communications and CRM.

Appearing at

Future of Financial Services, Sydney 2022

3 November - 4 November 2022

ICC Sydney

Our flagship event and the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney is the one-stop source for technology and innovation in Australia’s banking and financial services sector. For over a decade, FST’s Sydney...

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Future of Financial Services, Sydney 2021

In partnership with NSW Government

9 November - 10 November 2021

Virtual Conference

FST Media’s flagship event and the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney has established itself as the most important tech-focused event on the industry’s calendar, setting the digital agenda for 2022 and beyond. This...

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Future of Financial Services, Melbourne 2021

5 October - 6 October 2021

Virtual Conference

Simplification, Automation & Digitalisation The next decade will bring forth not only an evolution but also a revolution for Australia’s financial institutions. The most successful organisations will be those that can buttress their tech infrastructure to withstand the pressures of...

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