Michelle Sherwood

Michelle Sherwood

Executive, Digital, Personal Bank
NAB

As the Digital Executive for Personal Banking, Michelle Sherwood is responsible for Digital Channels, Digital Sales and Commercialisation, Digital Customer Engagement and Customer Experience.

Before joining NAB in October 2018, Michelle held senior executive positions at Qantas, IAG and Telstra, where she led several large high-performing sales, digital, product and marketing teams. She has broad expertise across a range of industries and disciplines, including customer experience and advocacy, human-centred design, digital strategy and management, data commercialisation, business transformation, brand and marketing communications and CRM.

Appearing at
The Future of Financial Services 2022
3 November - 4 November 2022
  • ICC Sydney
Our flagship event and the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney is the one-stop source for technology and innovation in Australia’s banking and financial services sector. For over a decade, FST’s Sydney...
FFS Sydney & NSW 2021
In partnership with NSW Government
9 November - 10 November 2021
  • Virtual Conference
FST Media’s flagship event and the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney has established itself as the most important tech-focused event on the industry’s calendar, setting the digital agenda for 2022 and beyond. This...
FST Gov Victoria
5 October - 6 October 2021
  • Virtual Conference
Simplification, Automation & Digitalisation The next decade will bring forth not only an evolution but also a revolution for Australia’s financial institutions. The most successful organisations will be those that can buttress their tech infrastructure to withstand the pressures of...