Olivia Sarah-Le Lacheur

Acting Chief Customer Operations and Claims Officer

AIA Australia

Next Appearing at:

Olivia and her Customer Operations and Claims Team, focus on the experiences their customers, partners and employees have with life insurance when they seek service and support throughout the lifecycle, including claims. Their aspiration is to deliver simpler, faster, more connected experiences through digital assets, human centred design, continuous improvement initiatives and customer journeys.

With over 25 years in life insurance and financial services as an adviser, business development manager, people and strategy leader in distribution, operations, product and pricing, Olivia brings a wealth of knowledge about advisers and distribution partners, industry knowledge, strategic thinking and agile ways of working to her role. Leading large teams and engaging decision makers across the enterprise, Olivia values the capabilities, expertise and knowledge her teams contribute to strategic outcomes and customer experiences, and invests in their growth and development.

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Dhananjai Raju
Conference Producer
T: +61 421 988 478
To participate as a speaker:
Murali Ramesh
Head of Production - FSI
T: +61 2 8484 0904
To participate as a speaker:
Stella Spackman
Senior Conference Producer
T: +61 433 732 794