Olivia Sarah-Le Lacheur

General Manager, Customer Journeys and Digital Experiences

AIA Australia

Next Appearing at:

Olivia and her team, focus on the experiences their customers, partners and employees have when they learn about and buy products and services, seek service and support throughout the lifecycle, including claims. Their aspiration is to deliver a simpler, faster, more connected experiences through digital assets, human centred design, continuous improvement initiatives and customer journeys.

With over 25 years in life insurance and financial services as an adviser, business development manager, people and strategy leader in distribution, operations, product and pricing, Olivia brings a wealth of knowledge about advisers and distribution partners, industry knowledge, strategic thinking and agile ways of working to her role. Leading teams of up to 300 people, Olivia values the capabilities, expertise and knowledge her teams contribute and invests in their growth and development.

Next Appearance
Future of Insurance, Sydney 2023
16 Speakers
8 Sponsors
Matt Paterson
nib group
Meray El-Khoury
MetLife Australia
Peter Histon
Resolution Life Australasia
Cara Morton
Rick Wingfield
MLC Life Insurance
Andrew Whittle
Panel Discussion: New-Age Insurance: The Leadership Path of Reshaping the Industry
How digital, data and innovation are driving change within the General Insurance business.
Future of Insurance
7 March 2023
  • Winx Stand – Royal Randwick Racecourse
To participate as a speaker:
Murali Ramesh
Head of Production - FSI
T: +61 2 8484 0904
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
To participate as a speaker:
Henna Qaisar
Senior Conference Producer
T: +61 410 828 401