Peter Mackay

Peter Mackay

Head of Claims Performance
Zurich Financial Services

Peter has worked in insurance claims for over 15 years with domestic and international carriers, with roles in Australia, Asia-Pacific and Europe. Currently Peter is Zurich’s ‘Head of Claims Performance’ where he can follow his career-long passion to change the way Zurich uses data, streamlines processes and enhances customer value throughout the claim lifecycle.

More recently, Peter has been leading the Claims workstream within a major Business Intelligence re-platforming that sets the stage to improve Zurich’s ability to gain quality insights from data, plus create more opportunities to increase task automation and straight-through processing.

Appearing at
Insurance Summit Sydney
12 September 2019
  • Doltone House Hyde Park
Spurring Digital Maturity, Embracing Hyper-Connectivity At the crossroads of change, Australia’s insurance industry faces the multipronged challenge of navigating new digital ecosystems, driving legacy system overhauls, increased disruption from game-changing technology entrants and a restless consumer base with low trust...