Steve Mitchinson

Steve Mitchinson

Executive Director Drivers and Vehicles, Driver and Vehicle Services
Department of Transport

Steve has worked in a number of roles in the area of customer experience transformation and strategy for over 20 years. After working with or consulting to some of Australia’s most well-known enterprises in both the public and private sectors, in 2015 Steve rejoined the Department of Transport as Director of Customer Service Delivery for their Driver and Vehicle Services business unit. In February of 2017, he was appointed acting General Manager and leads the Dept. of Transports Customer Experience Steering Committee. Steve’s team have received widespread recognition for their achievements in transforming the customer experience, reducing red tape and delivering operational efficiencies over the past three years.

He is also a key participant in the development of the WA governments proposed a single digital access platform to access state government services.

Steve’s has developed a range of highly effective methods and operational models to ensure that reducing costs, growing revenue and improving the customer experience and employee engagement are complementary objectives that can be achieved in harmony. He is a former Director and National President of the Australian Institute of Credit Management, a former national chairperson of Auscontact, the Australian Contact Centre industry association, and has served on a number of government advisory panels related to business services.

Appearing at
FST Gov Western Australia
5 May - 6 May 2021
  • Virtual Conference
Digital loomed large on WA’s recently released 2020-21 state Budget, where the state overwhelmingly focused on post-Covid recovery. Among the centerpieces of WA tech investments is a ‘first of its kind’ cybersecurity operations centre, a game-changer for the state’s cyber...
FST Gov Western Australia
2 May 2019
  • Pan Pacific Perth
A year on from its inaugural launch, FST Government Western Australia is the state’s leading conference for digital government, offering rare insight into WA’s burgeoning technology program.