Outsourcing and Offshoring: Achieving a Win-Win for Your Organisation


• Deciding factors for the right outsourcing mix: Onshore versus offshore and outsourced versus captive • Sustaining in-house knowledge of critical business operations and selecting the right work to be delivered by the outsourcing partner • Mitigating risk by aligning interests of the client and vendor: Best practices for SLA management and problem resolution • Creating a win-win: Everyone plays a part in maintaining productivity, quality and innovation