8th Annual FST Government New South Wales Summit 2023

• How can we address the digital divide between urban and rural areas and ensure equal access to services for all citizens?
• What role can technology play in improving digital connectivity and access to citizen services in NSW?
• How can the private sector support the government and citizens of NSW in enabling reliable digital connectivity for improved access to services?

• What are some key strategies for cultivating a data-driven culture, and what are some of the challenges you face?
• How can agencies break down data silos and improve information sharing across government organisations?
• What are some best practices for leveraging data to improve citizen services while maintaining trust and transparency?

• The biggest challenges when relying on manual processes to recover data after an outage, and how they impact our ability to maintain cyber resilience.
• How much does it cost in terms of time, resources, and money to manually recover data after an outage, and how can these costs impact other critical government operations?
• How important is it to regularly test data recovery processes, and what are some best practices for doing so to ensure cyber resilience?

• How does AI, ChatGPT, and emerging technology fundamentally change the way we operate?
• What is the Governance vs Innovation conversation?
• Leveraging AI leadership across NSW Government, Industry, and Vendor resources to identify organisational opportunities and gaps
• How do you foster the ability to move fast when responding to the emergence of new capabilities from a policy, technical, and safety point of view?

• What are some current processes in government that can be streamlined and improved?
• How can organisations best balance priorities between employee experience and process improvement?
• How can government consult with and train employees on new services, transformations and processes?
• How can we take greater ownership of continuous improvement with the organisation?

• Managing risk in an increasingly open world
• Ensuring responsible use of AI and ML
• Positive and negative impact of AI and ML on customer journeys

• Preventing threat exhaustion across the organisation and leadership to better enable security buy-in
• Maturing the adoption of Essential Eight framework for improved risk management and incident response.
• Actionable insights, best practices and techniques for creating a truly resilient organisation

• How do we better connect teams to design and deliver accessible digital products & services?
• How do we optimise team structures and interoperability?
• What needs to be done for the development of diverse skills to enable all the above?

• Refreshing a holistic transformation roadmap at scale
• What are some of the best practices that agencies can adopt when executing change?
• Ensuring uplift of legacy systems, processes, and culture across the board

• Managing enterprise information with the increase in regulation and risk
• Effective governance of PII and the challenge executives face in managing processes.
• The ramifications of information accessibility and availability done well versus poorly within government

Generative AI is becoming a disruptive force as it revolutionises how we interact with machines and automates the creation of images, text, audio and more. The impact on state and local government operations will likely be profound as more use cases emerge. Automated writing assistance, speech recognition, virtual assistance, sentiment analysis, simulation and modeling … the list goes on. However, the technology is not currently well understood and there are understandable questions regarding policy, ethics and process.

This rapid roundtable and Q&A with Google industry subject matter experts will explain:

• AI’s significance and potential impacts on NSW Public Sector
• Foundational technologies, data structures, and policies required for its successful implementation

• Where do the organisation’s greatest security risks reside?
• Equipping the modern workforce with the tools and skills to mitigate risk exposure
• How do we encourage greater ownership of IT security on an enterprise-wide scale?
• How does security become an enabler to the business when it comes to experience and delivery?

• How do we equip teams with a digitally transformative culture in support of change?
• How do we augment transformation through the right technology and culture to suit?
• How do we avoid building our next legacy system?
• The path towards a continuous improvement mindset and transformation culture

• What are we attempting to address with intelligent automation in government?
• How should we direct intelligent automation to enhance its impact and optimize public value?
• What are the challenges in achieving operational excellence through intelligent automation in public services?

• The Rise and Fall of the Data Warehouse
• Discoverability in a Distributed World of Information
• What does Governance Really Mean?
• What is Security, and How does it Work?

• Enabling innovation in industry through program design
• Government’s role in identifying and supporting priority initiatives in alignment with innovation ecosystems
• How can we improve relationships across industry and government to guide enterprise strategy?