8th Annual FST Government New South Wales Summit 2023

7 June 2023 8:00 am - 5:00 pm

The Fullerton Hotel Sydney
  • Days

Attendance Is For Public Sector Employees Only


NSW is still looked to as the trailblazer for digital government in Australia, with Service NSW and Cyber Security NSW seen as the ‘gold standard’ for what the country’s eGovernments should be delivering to its citizens. Many are wondering what could be next in store for NSW’s digital front, and what are its latest priorities for customer experience, data, and upscaling capabilities and services.

Find out what’s on the horizon at FST Government’s New South Wales 2023 conference, where there’ll be the opportunity to hear from thought leaders across NSW’s public sector to explore the Government’s innovation expectations and the progression of its digital transformation initiatives.

Join us where we’ll explore:

  • Delivering strategy through tangible programs of work, tech, and skills development
  • The pursuit of ‘digital by default’ to upscale the digital standard for customer experience
  • Incorporating data insights for informed decision-making
  • The progress and next steps in whole-of-government and internal digital transformation initiatives
  • Building digital-ready infrastructure and using IT to provide better outcomes
  • A future-ready cybersecurity strategy that is progressive, proactive, and underpinned by an expansive workforce
  • Breaking down the digital divide through omnichannel services and platform accessibility for all citizens
Event Highlights
8th Annual FST Government New South Wales Summit 2023
24 Speakers
16 Discussions
13 Sponsors
The Honorable John Sherman
U.S. Department of Defense
Suneetha Bodduluri
NSW Telco Authority
Dr. Ian Oppermann
Department of Customer Service
Dr. Kate Harrington
Department of Customer Service
Petra Andrén
Greater Cities Commission
Daniel Roelink
Digital NSW | Department of Customer Service
Chief Information Officer
U.S. Department of Defense
A/ Chief Digital & Technology Officer
NSW Telco Authority
NSW Government Chief Data Scientist
Department of Customer Service
Head of Strategic Digital Initiatives | NSW Government Chief Information and Digital Office
Department of Customer Service
Head of Innovation Districts
Greater Cities Commission
Director Digital Strategy, Investment, and Assurance
Digital NSW | Department of Customer Service
Chief Digital Health Officer and Chief Information Officer
Western Sydney Local Health District
Chief Information Security Officer
Department of Communities and Justice
A/ Chief Data Officer & Executive Director, Data and Insights
Department of Customer Service
Chief Information Security Officer
Department of Education
Chief Information Security Officer
Department of Planning and Environment
Director Data and Analytics
eHealth NSW
Director Digital Strategy
Department of Education
Chief Technology and Innovation Officer
Transport for NSW
Senior Product Lead
Transport for NSW
Head of Data Management Services
University of Technology Sydney
Director of Government Programs
Chief Information & Digital Officer
NSW Education Standards Authority
Chief Information Officer
Australian Red Cross
Director, Program Delivery and Innovation
Investment NSW
Group Product Director - Service NSW for Business
Service NSW
A/ Chief Information Security Officer
NSW Police
Director Budget Systems
NSW Treasury
Director Spatial and Data
NSW Department of Planning, Industry and Environment

Stay tuned for further speaker announcements...

NSW’s Six Cities Innovation Ecosystem: How Government is Supporting Emerging & Priority Industries

How TfNSW is Uplifting CX through Technology

  • Delivering public value through well-defined customer outcomes and customer technology
  • Setting a roadmap that draws on interdependencies between current transformation, emerging technology, and developing partnership

Our peer to peer roundtable discussions enable you to engage with other attendees as Hosts and Cohosts rotate from table to table.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a government co-host to drive an engaging conversation amongst the participants.

This year's top themes span across:

  • IT Modernisation, Innovation & Infrastructure
  • Data, Analytics, and Information Management
  • Digital Services, Delivery & Design
  • Information Security, Risk & Strategy
  • Workforce Enablement: Skills, Tools & Capability

New Wave Digital Strategy: Empowering NSW Government’s Leadership and Fulfilment of Citizen Outcomes

  • Foundational redesign: how NSW Public Sector is establishing consistent frameworks, models, and architecture to support the progression of strategic digital initiatives
  • Digital capability at scale: increasing pace of innovation through seamless integration of emerging technologies with citizen-first initiatives
  • Advanced digital delivery: the evolution of cross-cluster agility and inter-departmental mobility to transform services, workforces, and agencies
  • Inhibitors to our digital horizons: embarking on adaptive insights, decision-making, and strategies to enable leadership to solve for immediate and incoming barriers facing Beyond Digital Strategy outcomes

The Expansion of Data Capability: Charting NSW’s Path Towards Seamless Information Flow, Predictive Analytics, and Data Mobilisation

  • Data maturity: climbing the curve through connection and integration of data into the core of organisational outcomes
  • Fast feedback loops: the primacy of being able to monitor diverse and diverging customer needs and derive meaningful initiatives with effective performance measurement in-hand
  • Increased value of insights: enhancing and protecting information as an asset
  • Bridging smart data, technology, and the organisation: applying best practice standards to data innovation amidst intelligent IT adoption

Demonstrating Automation Values and Why it Can be Your Key to Success

Automation, leveraging process Management and other technologies, has opened up new possibilities. The pace of adoption has been rapid. Governments and organisations of all sizes globally are leveraging automation to drive value. When done right, automation has proven to deliver real benefits, join this session to explore the power of automation and why it could be your key to success:

  • What is the recipe for success to streamline processes and improve efficiency & accuracy
  • Changing your approach to process management
  • Building an automation centre of excellence

The Now and New of NSW Cyber Security Resilience in a World of Risk, Threat, and Pressure

  • Leading cyber uplift: strengthening existing strategies and equipping transformation leaders to underpin sector growth through secure by design adoption of digital
  • The future of cyber resourcing: the role of culture, collaboration, and recruitment in developing a skilled and diverse workforce to meet the critical shortages and rising demand for specialists
  • Stress test & continuous improvement: things to know and understand ahead of WoG stress test exercises in 2023, and creating meaningful and safe opportunities to advance current cyber processes
  • No gaps: aligning all facets of cyber across technical, policy, governance and intelligence not only with each other, but organisation and sector-wide
  • Zero trust strategy, roadmap, and capabilities: DOD’s role in launching a best-practice iterative strategy in U.S. Government
  • Leadership and organisation structure modernisation: the establishment of a new CDAO office as peer to the CIO, in order to enable ai/ml & data innovation
  • Digital workforce strategy & diversity: DOD’s hiring and upskilling for technology futures

Metaverse: Opportunity and Risk at the Intersection of NSW Government and Emerging Technology

  • What emerging technologies are priorities for government?
  • Envisaging the reality and application of metaverse in a Public Sector context
  • Understanding the opportunities of supporting technologies and expertise for the enablement of future capabilities
  • Risk prioritisation and mitigation – how to prevent risk getting in the way of innovation
  • How can we address the digital divide between urban and rural areas and ensure equal access to services for all citizens?
  • What role can technology play in improving digital connectivity and access to citizen services in NSW?
  • How can the private sector support the government and citizens of NSW in enabling reliable digital connectivity for improved access to services?

  • What are some key strategies for cultivating a data-driven culture, and what are some of the challenges you face?
  • How can agencies break down data silos and improve information sharing across government organisations?
  • What are some best practices for leveraging data to improve citizen services while maintaining trust and transparency?

  • The biggest challenges when relying on manual processes to recover data after an outage, and how they impact our ability to maintain cyber resilience.
  • How much does it cost in terms of time, resources, and money to manually recover data after an outage, and how can these costs impact other critical government operations?
  • How important is it to regularly test data recovery processes, and what are some best practices for doing so to ensure cyber resilience?

  • How does AI, ChatGPT, and emerging technology fundamentally change the way we operate?
  • What is the Governance vs Innovation conversation?
  • Leveraging AI leadership across NSW Government, Industry, and Vendor resources to identify organisational opportunities and gaps
  • How do you foster the ability to move fast when responding to the emergence of new capabilities from a policy, technical, and safety point of view?

  • What are some current processes in government that can be streamlined and improved?
  • How can organisations best balance priorities between employee experience and process improvement?
  • How can government consult with and train employees on new services, transformations and processes?
  • How can we take greater ownership of continuous improvement with the organisation?

  • Managing risk in an increasingly open world
  • Ensuring responsible use of AI and ML
  • Positive and negative impact of AI and ML on customer journeys

  • Preventing threat exhaustion across the organisation and leadership to better enable security buy-in
  • Maturing the adoption of Essential Eight framework for improved risk management and incident response.
  • Actionable insights, best practices and techniques for creating a truly resilient organisation

  • How do we better connect teams to design and deliver accessible digital products & services?
  • How do we optimise team structures and interoperability?
  • What needs to be done for the development of diverse skills to enable all the above?

  • Refreshing a holistic transformation roadmap at scale
  • What are some of the best practices that agencies can adopt when executing change?
  • Ensuring uplift of legacy systems, processes, and culture across the board

  • Managing enterprise information with the increase in regulation and risk
  • Effective governance of PII and the challenge executives face in managing processes.
  • The ramifications of information accessibility and availability done well versus poorly within government

Generative AI is becoming a disruptive force as it revolutionises how we interact with machines and automates the creation of images, text, audio and more. The impact on state and local government operations will likely be profound as more use cases emerge. Automated writing assistance, speech recognition, virtual assistance, sentiment analysis, simulation and modeling … the list goes on. However, the technology is not currently well understood and there are understandable questions regarding policy, ethics and process.

This rapid roundtable and Q&A with Google industry subject matter experts will explain:

  • AI’s significance and potential impacts on NSW Public Sector
  • Foundational technologies, data structures, and policies required for its successful implementation

  • Where do the organisation’s greatest security risks reside?
  • Equipping the modern workforce with the tools and skills to mitigate risk exposure
  • How do we encourage greater ownership of IT security on an enterprise-wide scale?
  • How does security become an enabler to the business when it comes to experience and delivery?

  • How do we equip teams with a digitally transformative culture in support of change?
  • How do we augment transformation through the right technology and culture to suit?
  • How do we avoid building our next legacy system?
  • The path towards a continuous improvement mindset and transformation culture

  • What are we attempting to address with intelligent automation in government?
  • How should we direct intelligent automation to enhance its impact and optimize public value?
  • What are the challenges in achieving operational excellence through intelligent automation in public services?

  • The Rise and Fall of the Data Warehouse
  • Discoverability in a Distributed World of Information
  • What does Governance Really Mean?
  • What is Security, and How does it Work?

  • Enabling innovation in industry through program design
  • Government’s role in identifying and supporting priority initiatives in alignment with innovation ecosystems
  • How can we improve relationships across industry and government to guide enterprise strategy?

For sponsorship enquiries:
Chris Da Ros
Group Director
T: +61 475 445 345
To participate as a speaker:
Henna Qaisar
Senior Conference Producer
T: +61 410 828 401
For event and marketing enquiries:
Iesha Johnson-Gledill
Senior Event Manager
T: +61 424 048 577