8th Annual FST Government New South Wales Summit

7 June 2023

The Fullerton Hotel Sydney


  • Days
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Attendance Is For Public Sector Employees Only


NSW is still looked to as the trailblazer for digital government in Australia, with Service NSW and Cyber Security NSW seen as the ‘gold standard’ for what the country’s eGovernments should be delivering to its citizens. Many are wondering what could be next in store for NSW’s digital front, and what are its latest priorities for customer experience, data, and upscaling capabilities and services.

Find out what’s on the horizon at FST Government’s New South Wales 2023 conference, where there’ll be the opportunity to hear from thought leaders across NSW’s public sector to explore the Government’s innovation expectations and the progression of its digital transformation initiatives.

Join us where we’ll explore:

  • Delivering strategy through tangible programs of work, tech, and skills development
  • The pursuit of ‘digital by default’ to upscale the digital standard for customer experience
  • Incorporating data insights for informed decision-making
  • The progress and next steps in whole-of-government and internal digital transformation initiatives
  • Building digital-ready infrastructure and using IT to provide better outcomes
  • A future-ready cybersecurity strategy that is progressive, proactive, and underpinned by an expansive workforce
  • Breaking down the digital divide through omnichannel services and platform accessibility for all citizens
Event Information
7 June 2023 8:30 am - 5:30 pm
Chief Information Officer
U.S. Department of Defense
A/ Chief Information Officer
Department of Customer Service
NSW Government Chief Data Scientist
Department of Customer Service
Chief Digital Health Officer and CIO
Western Sydney Local Health District
Acting Chief Data Officer Executive Director, Data & Insights
Department of Customer Service
Chief Information Security Officer
Department of Education
Chief Information Security Officer
Department of Planning and Environment
Chief Information Security Officer
Department of Communities and Justice
Executive Director Customer Technology "Connected Journeys"
Transport for NSW
Director Products and Solutions
Transport for NSW
Director Digital Strategy
Department of Education
Head of Data Management Services
University of Technology Sydney

Stay tuned for further speaker announcements...

Our peer to peer roundtable discussions enable you to engage with other attendees as Hosts and Cohosts rotate from table to table.

Each discussion features one of 20 distinct topics and is hosted by a technology expert together with a government co-host to drive an engaging conversation amongst the participants.

This year's top themes span across:

  • IT Modernisation, Innovation & Infrastructure
  • Data, Analytics, and Information Management
  • Digital Services, Delivery & Design
  • Information Security, Risk & Strategy
  • Workforce Enablement: Skills, Tools & Capability

New Wave Digital Strategy: Empowering NSW Government’s Leadership and Fulfilment of Citizen Outcomes

  • Foundational redesign: how NSW Public Sector is establishing consistent frameworks, models, and architecture to support the progression of strategic digital initiatives
  • Digital capability at scale: increasing pace of innovation through seamless integration of emerging technologies with citizen-first initiatives
  • Advanced digital delivery: the evolution of cross-cluster agility and inter-departmental mobility to transform services, workforces, and agencies
  • Inhibitors to our digital horizons: embarking on adaptive insights, decision-making, and strategies to enable leadership to solve for immediate and incoming barriers facing Beyond Digital Strategy outcomes

The Expansion of Data Capability: Charting NSW’s Path Towards Seamless Information Flow, Predictive Analytics, and Data Mobilisation

  • Data maturity: climbing the curve through connection and integration of data into the core of organisational outcomes
  • Fast feedback loops: the primacy of being able to monitor diverse and diverging customer needs and derive meaningful initiatives with effective performance measurement in-hand
  • Increased value of insights: enhancing and protecting information as an asset
  • Bridging smart data, technology, and the organisation: applying best practice standards to data innovation amidst intelligent IT adoption

The Now and New of NSW Cyber Security Resilience in a World of Risk, Threat, and Pressure

  • Leading cyber uplift: strengthening existing strategies and equipping transformation leaders to underpin sector growth through secure by design adoption of digital
  • The future of cyber resourcing: the role of culture, collaboration, and recruitment in developing a skilled and diverse workforce to meet the critical shortages and rising demand for specialists
  • Stress test & continuous improvement: things to know and understand ahead of WoG stress test exercises in 2023, and creating meaningful and safe opportunities to advance current cyber processes
  • No gaps: aligning all facets of cyber across technical, policy, governance and intelligence not only with each other, but organisation and sector-wide
  • Government’s role and opportunity in the emerging technology landscape
  • Building a skilled and diverse tech-ready workforce
  • Harnessing innovation ecosystems to implement the latest capabilities

  • Assessing critical enablers that underpin future capabilities
  • Refreshing a holistic transformation roadmap at scale
  • Instilling mechanisms to engage, inform, and feedback with staff to excel change outcomes

  • What are the greatest contributors to a successful workflow program?
  • How can departments offer effective and influential support systems regarding transformation, new processes and hybrid working?
  • In initiatives that involve multiple departments and agencies, how can departments best offer support, insight and training when making decisions?
  • What are some of the best practices that agencies can adopt to remain fully operational during change, transformation and organisational restructures?

  • How do we improve our benchmarks when aligning to whole-of-government direction?
  • Does your roadmap look the same as mine? How can government departments share journeys for the betterment of the sector?
  • Will standards-based thinking elevate maturity across the Public Sector?

  • Progressing foundational transformation to pave the way for the future of AI disruption
  • Leveraging AI leadership across NSW Government, Industry, and Vendor resources to identify organisational opportunities and gaps
  • How do you foster the ability to move fast when responding to the emergence of new capabilities from a policy, technical, and safety point of view?

  • What needs to change in the trajectory of our data futures?
  • How does customer-centric thinking influence our relationship with data?
  • How does digital transformation influence our use of data and is this always in support or conflict with human-centered initiatives?

  • Is the organisation ready to leverage evolving BI capabilities?
  • How do we turn the power of data into actionable business insights?
  • How do we improve the way we apply human and technological lenses to information?
  • What are the key differences in data enabling transformation as opposed to increasing organisational complexity?

  • The context and role of data curated specifically by government in supporting citizen and industrial initiatives
  • The ramifications of information accessibility and availability done well versus poorly within government
  • Government’s role in driving economic and community change through insights

  • Design and deliver technology, cyber security and digital services that are accessible and meet the needs of businesses, community and government
  • How do departments balance the needs of citizens vs. businesses vs. government and agencies
  • What training will need to be done for government employees to use these proposed new portals and programs?

  • How do we best define our notion of the customer: internal or external?
  • What does our understanding of a good employee experience mean for service delivery?
  • Should employee experience reflect the same principles or strategy as our customer experience?
  • Can our employee and customer journeys be aligned?
    How can employee lifecycles feed our understanding of the ideal experience?

  • How can departments measure and improve user experience?
  • How can we best engage and provide citizens with government departments, resources and tools?
  • Best practices to design new services incorporating digital inclusion, architecture principles and security

  • Do Government organisations understand how citizens wish to deal with Government and does this affect how we shape interactions across digital services?
  • How do we assess the latest citizen needs whilst enhancing participation across digital services?
  • How do we form a seamless, integrated strategy to support diverse communities?

  • Where do the organisation’s greatest security risks reside?
  • Equipping the modern workforce with the tools and skills to mitigate risk exposure
  • How do we encourage greater ownership of IT security on an enterprise-wide scale?
  • How does security become an enabler to the business when it comes to experience and delivery?

  • How do departments and agencies assess the latest citizen needs whilst enhancing security, verification, and authentication across digital services?
  • Best ways for government and agencies to develop user identities and keep any stored information secure within the department/platform?
  • What is the demand for remote data and digital service access and how do programs evolve to suit these communities? Particularly in remote, rural and indigenous communities?

  • How can IT be more sustainable and environmentally friendly?
  • Which Cloud/s are right for your business needs?
  • How important is multi-cloud in your Digital transformation strategy?

  • Privacy by design integration across new products and services
  • Achieving adaptive cyber security amidst evolving threat surfaces
  • Protecting vulnerabilities across cloud and governance transitions

  • What are the greatest contributors to a successful change management initiative and leadership?
  • How can departments make effective and influential decisions regarding transformation?
  • In initiatives that involve multiple departments and agencies, how can change leaders align priorities when making decisions?
  • What are some of the best practices that agencies can adopt when executing change?

  • With workforce demands shifting due to COVID and the adoption of hybrid workplaces, how do departments and agencies evolve to meet these demands?
  • How can we ensure employees are comfortable and capable with new technologies and tools?
  • Should employee experience reflect the same principles or strategy as our customer experience?
  • How can departments differentiate these experience measurements, and adjust accordingly?

  • How do we equip teams with a digitally transformative culture in support of change?
  • How do we augment transformation through the right technology and culture to suit?
  • How do we avoid building our next legacy system?
  • The path towards a continuous improvement mindset and transformation culture

  • How do we declutter work for the benefit of workforce effectiveness, efficiency, and motivation?
  • How do we look to boost seamlessness between people, processes and technology?
  • What are the steps to enabling greater collaboration across digitised channels?
  • How do we best communicate change across increasingly intricate environments?

For sponsorship enquiries:
Chris Da Ros
Group Director
T: +61 475 445 345
To participate as a speaker:
Patrick Joy
Head of Production - Government
T: +61 2 8484 0996
For event and marketing enquiries:
Vidya Gopinath
Head of Operations
T: +61 2 8484 0916

Delegate attendance is reserved for Government Officials ONLY (includes local, state, federal government, utilities and university employees).

For more information on sponsorship opportunities, please contact govsales@fst.net.au or +61 2 8484 0918.

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By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a public sector organisation.

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