FSTGov NSW Digital Discussions

23 November 2021 9:00 am - 10:40 am
  • Days

This half-day event will be held from 9am AEDT on Tuesday 23 November and will delve into optimising internal processes with the end-user in mind to improve citizen and customer services and focus on building the modern & resilient workforce

Split over two sessions, you are welcome to register to each or both sessions, whichever are most suited to your role and interests:

Session 1 – Improving Internal Processes to Deliver Greater Customer and Citizen Outcomes

Time: 9am – 10am AEDT
Date: Tuesday 23 November

This panel discussion will explore how government agencies are optimizing internal processes with the end-user in mind to improve citizen and customer services. We will also examine:

  • What does citizen and customer-centricity truly mean for organisation-wide culture, processes, and leadership?​​​​​​​
  • Can you establish a strong workplace culture through well designed processes?
  • How do you empower teams for ownership of driving better delivery of community services?
  • How have NSW public service departments evolved processes without disrupting workflows?

Register (Session 1)

Session 2 – Taking a Skills First Approach to Building the Modern & Resilient Workforce

Time: 11am – 12pm AEDT
Date: Tuesday 23 November

  • How do government leaders face the challenge of the rapidly growing digital skills gap on both the citizen level and across government teams?
  • At the citizen level, how can digital skills be harnessed to help reduce youth unemployment, increase more equitable overall labour force participation, and accelerate the reduction of income inequality?
  • How do we look to upskill government employees by providing critical skills in areas like big data, AI, cloud computing, and cybersecurity?

Register (Session 2)

Please note that attendance is strictly for public sector employees only

Chief Technology and Digital Services Officer
City of Sydney
Executive Director, Risk, Strategy & Performance
Service NSW
Executive Director Fines & Debt
Revenue NSW
Executive Director, Strategy and Engagement
Transport for NSW
Director, Aboriginal Service Delivery Reform
Department of Communities and Justice
Director Digital Products - Taxes and Grants
Revenue NSW
Senior Product Specialist
Senior Advisor for Global Government Partnerships
For sponsorship enquiries:
Chris Da Ros
Group Director
T: +61 475 445 345
To participate as a speaker:
Henna Qaisar
Senior Conference Producer
T: +61 410 828 401
For event and marketing enquiries:
Iesha Johnson-Gledill
Senior Event Manager
T: +61 424 048 577