This half-day event will be held from 9am AEDT on Tuesday 23 November and will delve into optimising internal processes with the end-user in mind to improve citizen and customer services and focus on building the modern & resilient workforce
Split over two sessions, you are welcome to register to each or both sessions, whichever are most suited to your role and interests:
Session 1 – Improving Internal Processes to Deliver Greater Customer and Citizen Outcomes
Time: 9am – 10am AEDT
Date: Tuesday 23 November
This panel discussion will explore how government agencies are optimizing internal processes with the end-user in mind to improve citizen and customer services. We will also examine:
- What does citizen and customer-centricity truly mean for organisation-wide culture, processes, and leadership?
- Can you establish a strong workplace culture through well designed processes?
- How do you empower teams for ownership of driving better delivery of community services?
- How have NSW public service departments evolved processes without disrupting workflows?
Session 2 – Taking a Skills First Approach to Building the Modern & Resilient Workforce
Time: 11am – 12pm AEDT
Date: Tuesday 23 November
- How do government leaders face the challenge of the rapidly growing digital skills gap on both the citizen level and across government teams?
- At the citizen level, how can digital skills be harnessed to help reduce youth unemployment, increase more equitable overall labour force participation, and accelerate the reduction of income inequality?
- How do we look to upskill government employees by providing critical skills in areas like big data, AI, cloud computing, and cybersecurity?
Please note that attendance is strictly for public sector employees only
