Financial Services News

Singapore’s OCBC bank has become the world’s first partner for financial literacy educator startup, PlayMoolah, in a bid to better engage with children. Through OCBC’s Mighty Savers program, children will have access to an online portal with games designed to...

DBS has opened its second ‘Remix’ branch at the National University of Singapore in a bid to encourage technology innovation and financial literacy amongst students. The bank’s ‘Remix’ branches specifically engage with younger demographics by encouraging them to develop innovative...

Innovation driven by the Federal Government’s SuperStream initiative will significantly enhance the level of customer engagement between members and their super funds. Speaking at FST Media’s 2nd Annual Technology and Innovation – the Future of Superannuation conference in Sydney last...

Gamification of information and process is emerging as a key tool for financial institutions as they push to enhance customer engagement. With Generation Y and Z highly active in the gaming arena, organisation such as Visa and Commonwealth Bank of...

Artificial Intelligence (AI) has been identified as the next technological frontier for banks as they look to leverage their investment in mobile to drive greater customer engagement. Banks including Standard Chartered and Citi are developing AI solutions to assist with...

Payments and mobile are the next ‘gamer changers’ in financial services according to live polling of chief decision makers at FST Media’s Technology and Innovation – the Future of Banking & Financial Services conference in Singapore this week. When asked...

After just one year, Bendigo and Adelaide Bank’s IT cadetship program is proving effective in combating an IT skills shortage and realising the benefits of engaging with local talent. Like metropolitan cities, regional Australia is facing a significant IT skill...

IT investment and customer satisfaction are the top priorities for charting a course through challenging market conditions, according to NAB Group CEO, Cameron Clyne. It is these elements that will provide the points of differentiation in an increasingly competitive market...

Technology is at the core of the modern banking branch, with free Wi-Fi, tablets and video wall devices to interact with. Tellers sitting behind thick glass walls are being phased out in favour of open-plan space within shopping malls, and...

The rapid uptake of online and mobile banking applications has led to a new customer-centric design approach for digital platforms at Westpac. The launch of the bank’s new iPad application (app) this week highlights the shift, with the app specifically...

Commonwealth Bank of Australia’s (CBA) bold venture into the technology vendor market, revealed this week with the announcement of its own Point-of-Sale (POS) tablet and iPhone attachment, is being viewed as a bold and potentially lucrative move by industry experts....

In a surprise announcement, Commonwealth Bank of Australia (CBA) today revealed it will take on the likes of Apple and PayPal in the next generation payments market with the launch of its own Point-of-Sale (POS) tablet and iPhone attachments. In...

Tightening market conditions, and a fight for customers in an increasingly commoditised market, are behind the recent demise of one online-only insurance provider. The development has led experts to issue a warning to the industry – increase your focus on...

As banks face increasing competition from out-of-industry players such Google, Apple and Facebook, the need to innovate the customer experience is emerging as a key point of differentiation for the incumbents. Social engagement and the branch network have been identified...

In his first announcement as Zurich’s new Chief Executive Officer, Daniel Fogarty has appointed Bobby Lehane as the company’s Executive General Manager of SME. Lehane will move on from his current role as Chief Operating Officer, General Insurance – Asia...