- FST Media
- 11 December 2024
Credit card and payments giant Visa has announced it will phase out SMS One-Time Passwords (OTPs) as the sole factor for payment authentication in response to the growing threats posed by artificial intelligence (AI). As part of Visa’s new Security...
Read More- Patrick Buncsi
- 11 December 2024
Victorian mutual BankVic has confirmed the adoption of Newgen’s end-to-end workflow automation delivery platform, NewgenONE. The low-code, cloud-based platform, which was progressively implemented by BankVic from the middle of 2024, has helped “to streamline [the bank’s] day-to-day operations” and, ultimately,...
Read More- FST Media
- 5 December 2024
Bendigo Bank is reporting a material uplift in customer service efficiency following the migration of its contact centre operations to Amazon Web Service’s (AWS’s) Connect platform last year. Since its adoption of the AWS public cloud-based customer contact centre in...
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- 4 December 2024
The Australian Government has confirmed it will formally introduce an SMS sender registry designed to help identify and block potential scam messages before they reach recipients. The Government has confirmed it will direct communications regulator the Australian Communications and Media...
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- 4 December 2024
The Financial Services Union (FSU) has overwhelmingly backed the recommendations made by a Senate Select Committee advising the Federal Government on actions it should take to address risks and opportunities related to artificial intelligence (AI). The Committee laid out legislative...
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- 4 December 2024
The Commonwealth Bank of Australia (CBA) has paused a proposed plan, announced on Tuesday, to charge a $3 assisted cash withdrawal fee for customers who currently hold a legacy transaction account. CBA on Tuesday announced that it would automatically transition...
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- 4 December 2024
The Australian Securities and Investment Commission (ASIC) has confirmed an extension of its contract with ASX-listed investigative analytics and intelligence software developer Nuix – a company the corporate watchdog has investigated multiple times for alleged regulatory infringements. The extension of...
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- 4 December 2024
Duck Creek, a leading US software-as-a-service (SaaS) developer for the insurance sector, has outlined its plans to overhaul Suncorp’s key policy infrastructure, as part of the insurer’s centrepiece core platforms revitalisation program. The multi-year agreement assigns Duck Creek, a specialist...
Read More- Mike Taylor
- 27 November 2024
With the 10 largest banking and insurance groups having paid an upfront levy of around $241 million to fund the Compensation Scheme of Last Resort (CSLR), the Australian Banking Association (ABA) is making clear its members do not want to...
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- 27 November 2024
Banking-as-a-service (BaaS) software developer 10x has secured a new partnership that will embed anti-fraud technology within its core platform. The partnership with US-based anti-fraud tech developer Alloy will see the integration of the anti-fraud tech developer’s data network, including a...
Read More- FST Media
- 27 November 2024
ANZ will tap the data analytics expertise of DataCo, a business incubated under the bank’s start-up development program 1835i, with the pair confirming a new strategic partnership. DataCo will be tasked with extracting “rich” and “actionable” insights from a broad...
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- 27 November 2024
Suncorp has opened the doors on a new high-tech facility designed to enhance the insurer’s response to extreme weather incidents. Housed in Suncorp’s home base of Brisbane, the new state-of-the-art Disaster Management Centre (DMC) promises an invaluable suite of data...
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- 27 November 2024
Australia’s financial crimes investigation authority AUSTRAC has issued 16 businesses with infringement notices for their failure to meet their anti-money laundering and counter-terrorism financing (AML-CTF) reporting obligations. The Australian Transaction Reports and Analysis Centre (AUSTRAC) marked out the 16 businesses...
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- 27 November 2024
Bendigo and Adelaide Bank makes dual executive appointments to “support the next phase” of its growth strategy, ART farewells long-serving tech heads, and Insurtech Australia welcomes new additions to board. Executive ◼️ Bendigo and Adelaide Bank has announced the dual...
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- 21 November 2024
Online banking fraud remains among the top cybercrimes reported by Australians, representing around one in seven cybercrime incidents reported to the Australian Signals Directorate (ASD) last financial year. Online banking fraud was the third-most reported cybercrime by individuals, and the...
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