PNL Group appoints new data & products chief

Chris Malcolm appointment P&N data chief

Mutual banking group Police & Nurses Limited (PNL) has announced the appointment of Chris Malcolm to the newly created role of chief data and products officer (CDPO).

Malcolm currently serves as PNL Group’s general manager of data and open banking, appointed to the then-inaugural role in August 2022.

PNL said its new CDPO will work closely with executive peers across the bank “to sharpen and align the delivery of compelling products and propositions for current and future customers” whilst also “using data as a critical enabler of enhanced customer service”.

Malcolm said the newly established division and role will “drive forward customer propositions, leveraging data and AI, along with continuing the current data transformation, [to galvanise] the team to solve problems via high performance and customer-focused cultural attributes”.

PNL praised the newly appointed CDPO’s efforts during his year-and-a-half as the bank’s first data GM, acknowledging his execution of the group’s data and analytics strategy via the Modern Data Platform, the rollout of the bank’s new data warehouse, as well as his “instrumental” role in the launch of the Mymo app, a money management app which taps data from the Consumer Data Right.

PNL also noted Malcolm’s role in developing an “enterprise strategic approach for Open Banking” and his efforts to bring a “more strategic and aligned approach” to the bank’s digital technology function.

P&N Group chief executive Andrew Hadley said the bank is now “geared to embrace” the role of CDPO, with the benefits of the bank’s strategic transformation program now “coming into play”.

The mutual bank has also announced the appointment of a new chief financial officer (CFO) Shaun Hassall.

Hassall joins from Coal LSL, the regulator and custodian of the Australian black coal mining portable long service leave scheme, where he served as chief transformation officer.

Hassall previously served more than 14 years at fellow mutual bank, Newcastle Permanent, most recently as chief financial and transformation officer between 2019 and 2021.

PNL Group trades as P&N Bank in Western Australia and bcu Bank in NSW and Queensland following the mutual banks’ merger in 2019.