NSW Gov creates new Customer Service ministry led by Victor Dominello


Following its comfortable re-election last week, the Berejiklian Government has announced sweeping changes to its cabinet, including the creation of a new Customer Service ministry that will merge its technology and customer service functions under a single portfolio.

Former Minister for Finance, Services and Property, Victor Dominello, will head the new ministry, which will now take charge of the Government’s centralised digital service delivery strategy. The Government has also announced the abolition of the Department of Finance, Services and Innovation (DFSI), with all staff to be transferred to the Customer Services department.

The new mega ministry will likely see the whole-of-government IT function and Service NSW – previously held by the DFSI – fall under its remit. The Data Analytics Centre has also been officially transferred from the Treasury to Customer Services.

Dominello served as Finance minister for just over two years before his latest appointment. As the first anointed Minister of Customer Services, he is expected to retain his senior role within Cabinet. 

Despite digital service delivery taking on even greater precedence within the Coalition Government, The Premier has nevertheless opted to scrap the Parliamentary Secretary for Digital Inclusion role held by Catherine Cusack. MLC Cusack will now shift to Parliamentary Secretary for Cost of Living.

Kevin Anderson has been appointed Minister for Innovation and Better Regulation, following Matt Kean’s move to the Energy and Environment portfolio.

It is understood the Innovation and Better Regulation portfolio will be subordinated to Dominello’s new Customer Service ministry.