Innovation & Creating a Super Regional Bank by Mike Smith, CEO, ANZ Bank


Imagine a world without ATMs, EFTPOS or internet banking – it’s almost impossible to do. Yet only 30 years ago these essential banking services were unheard of and probably considered unnecessary.

Changing social trends and attitudes, combined with advances in technology, have hastened the rate at which customers are willing to embrace innovation. Like the rapid acceptance of social networking sites such as Facebook and Twitter demonstrates, when innovation meets a need and technology is easy to use, it becomes integral to our daily lives.

Today, as one of Australia’s largest banks, ANZ is bringing greater focus to the role that innovation can play in helping us to deliver more convenient, lower cost banking solutions for our customers while driving competitive
advantage and accelerating our development as a super regional bank.